Donor Development Officer Jobs
Job Title: Head of Grants & Impact
Reporting To: Chief Operating Officer
Salary: £47,079 - £63,909 (Band E)
Hours: 37.5 hours per week
Closing: 14th April 2024 @ 5pm
Interviews: 23rd & 25th April 2024
Job Purpose:
The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for grant awarding functions to ensure they are carried out efficiently, effectively and in line with our charitable objectives and values.
A senior leadership team member, this role will lead Alder Hey Children’s Charity’s grant awarding process, develop multi-year strategies with a focus on long term funding priorities & achieving the charity’s purpose and demonstrating our impact.
They will build strategic relationships with key members of the Trust and other charities with a focus on partnership working to maximise the impact of funding and meet the Charity & Trust ambitions. They will lead on the development and implementation of a framework to demonstrate our impact.
Main Duties/Tasks
Strategic Planning, Financial Management & Reporting
Lead on the development and implementation of strategic, multi-year plans and budgets, identify upcoming funding requirements.
Monitor progress against strategic plans, budgets, KPIs, producing reports.
Develop and implement a framework for demonstrating our charitable impact across the charity funding pillars.
Build strategic partnerships internally and externally to support funding priorities and maximise our impact.
Attend the Charitable Spending Committee and Board meetings.
Grant Applications, Awards & Reporting
Oversee and develop the grant process, ensuring it aligns with the charitable spending strategy, provides detailed, relevant information and monitors performance.
Manage the grant award process, ensuring that applications are reviewed and approved in line with the agreed authority levels, ensuring that papers are appropriate for the Charitable Spending Committee and Board review.
Maintain and update the grant Terms & Conditions.
Provide leadership and direction to the Grants Manager, empowering them & the team to deliver against set goals and objectives.
Communication & Relationships
Lead on the development of an internal communications plan, promoting both the opportunities available to apply for Charitable Funding within the Trust and the impact of projects that have been funded by the Charity. Promote the work of the Charity throughout the Trust and with funders.
Develop relationships with the Charitable Spending Committee.
Develop key relationships throughout the Trust that support the grant award and reporting process.
To build and manage key relationships with existing partners.
Develop and maintain strong working relationships with the Finance Team, working together to provide a smooth process.
Lead on internal liaison to ensure that fundraising teams have the information they need to report back to funders and donors on how their donations have made a vital difference.
Lead on providing and co-ordinating information to the Head of Marketing for the yearly impact report and Annual Report for the Financial Statements.
Innovation & Development
Be the lead specialist in grant awarding and maintain strong knowledge of relevant legislation and good practice.
Work with the database manager to develop the use of the CRM system with the grants team to maximise efficiency.
Work with the database manager to develop a framework for impact reporting that links to our CRM system.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Leadership experience.
· Experience in delivery a strategy.
· Experience of managing a programme of grants.
· Experience of planning and working towards targets.
· Strong knowledge of legislation, accounting requirements and good practice relating to grant awarding and reporting.
· Experience of working with and managing collaborative groups, ensuring that all parties are supported to contribute.
· Experience of using a CRM system or database, including developing and enhancing the processes around this.
Desirable
· Experience of developing impact monitoring systems and reporting.
· Experience of charity governance requirements.
Skills and Attributes
Essential
· Excellent communications skills, both verbal and written across a range of audiences.
· Proven success in developing strong personal relationships internally and externally.
· Commitment to principles of equality, diversity and collaborative working.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Experience of business planning and operational management.
· Ability to work effectively as part of a team as well as independently.
· Leadership qualities and proven track record of leading a team.
· A creative and lateral thinker with the ability to look for innovative solutions to problems and take the lead on developing these.
· Excellent IT skills including Microsoft packages.
· Excellent presentation skills, with the ability to get information and ideas across clearly and succinctly.
Desirable
· Evidence of understanding the range of issues across the NHS and Charity sector.
· Experience of presenting at Board or Committee level.
· Advanced knowledge of Microsoft Excel.
Additional requirements
Essential
· Committed to continuing professional development.
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
· Willingness to occasionally work outside of normal office hours.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking to recruit a bilingual, French and English speaking, Grants Officer to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Officer provides support to the Grants Support Team and Grants Operations Manager across a portfolio of grants, ensuring grants move efficiently and in a timely manner through the grant management cycle. The Grants Officer will be trained to become an advanced user of our online Grants Management System Fluxx and will guide and support users who are less conversant with the system. The Grants Officers also support operational management of the fund with the development and maintenance of efficient operating and reporting procedures.
AmplifyChange is a bi-lingual fund. Due to the current team composition, fluency in French is required, as the postholder will support our Francophone grantees, who are based across West-Africa and occasionally the Middle East and North Africa (MENA) region.
The role is a Bath-based position and will work closely with team members in the UK and overseas, including our Grants Support Team, our Finance Team and our Fiduciary Risk Team.
MAIN RESPONSIBILITIES
- Using our online Grants Management System Fluxx, oversee a portfolio of grants through a grant implementation process from grant set up through to grant closure, ensuring compliance with internal procedures
- Act as the operational focal person for grantees and provide support throughout the grant cycle on contractual, operational and reporting matters, drawing on and coordinating expertise from the Grants Managers and Fiduciary Risk Team (FRT)
- Provide support in the preparation and implementation of new grant calls, and support the selection and Due Diligence process when necessary, responding to all applicants whether successful or unsuccessful
- Regularly monitor the completion of pre-contracting conditions by grantees, and obtain appropriate sign-off internally
- Coordinate, draft and issue Grant Agreements and Addendums using our online system
- Provide regular and up-to-date information to operational management by tracking and monitoring grants, and sharing best practice and lessons learned across the portfolio of grants with other staff members and stakeholder
- Track grantee reporting deadlines, supporting timely report submission by grantees
- Monitor grantee disbursements in collaboration with the Fiduciary Risk and Finance teams
- Support team members, grantees and external consultants to be confident users of the grant management system
- Contribute to the further development of our business processes and the grant management system, by sharing feedback and suggestions with relevant colleagues
- Respond to queries from grantees and third-party stakeholders via email
- Provide support to our online grantee community in the Circle platform
PERSON SPECIFICATION
Essential:
- Sensitivity to, and support for, the values and general aims of AmplifyChange
- Fluency in French and English
- Educated to A-level or equivalent
- Excellent familiarity with Microsoft Office
- Excellent communication skills
- Excellent attention to detail
- Good numeracy
- Ability to build effective working relationships with team members of diverse backgrounds and expertise, both in person and virtual
- Ability to use own initiative, with a proactive and problem-solving attitude
- Ability to manage a varied workload and prioritise tasks, work under pressure and meet deadlines
Desirable:
- Educated to degree level or equivalent
- Experience in project coordination or administration
- Experience with grant making and understanding of the grant management cycle including set up, contracting, implementation, monitoring and evaluation
- Experience using Grant Management Software. Experience using Fluxx is a very strong advantage
- Knowledge of, or experience working in, Francophone West Africa and/or MENA region
- Knowledge of donor agency procedures
- Fluency in Arabic, Hindi, Urdu, Portuguese, or other language skills relevant to the fund
REPORTING AND ORGANISATION
This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Grants Operations Manager. AmplifyChange is based in Bath, and we operate on a hybrid working model. Requests for flexible working arrangements will be considered. We can only accept applications from those with proof of the right to work in the UK. Occasional national and international travel may be required.
SALARY AND PACKAGE
Basic salary range: £ 26,000 - £ 29,500 (dependent on experience)
Holiday: 25 days per annum on full time basis plus public holidays
Pension: 8% employer contribution
Life insurance: Life Assurance Scheme
Benefits: Employee Assistance Program
The client requests no contact from agencies or media sales.
Neuromuscular Centre (NMC) is a very successful charity. It has 34 years’ experience supporting, enabling, and treating people affected by neuromuscular conditions.
What you see is warm, quirky, and informal, and behind that is a highly professional and groundbreaking operation. It’s a charity well used to evolution, growth, development, and adapting to new ideas. We are led and strongly influenced by those who are affected by these progressive muscle conditions.
We’re looking for someone who is at ease with our informality, and the expectation that you may called on to do just about anything. Equally we want someone with excellent management experience at senior and independent decision-making level. You'll be well supported by an experienced Senior Team and Board of Trustees.
You’ll be empathetic and be at ease working alongside disabled people.
Please see the Recruitment Pack for the person specification, job description, introduction from our Chair of Trustees and information about this unique charity - please note to view the pack, you'll need to click 'apply now'.
Further information can also be found on our website under vacancies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors, and members of the public. The Senior Supporter Care Officer (SSCO) works alongside the rest of the team ensuring that everyone who contacts the charity receives excellent service in order to maintain supporter satisfaction, and to generate the maximum amount of income for dementia research. This role supports the team with projects both within and outside Supporter Care and works with two other Officers to oversee team workload. This includes enquiry handling and donation processing, providing training and advice, and providing cover during absences. This is a line management position, responsible for 2-3 Supporter Care Executives, supporting and enabling them to succeed in the delivery of their roles. The SSCO reports to the Senior Supporter Care Manager (SSCM) and ensures that the team provide an efficient and a first-class supporter experience for the charity.
We are looking for two Senior Supporter Care officers to cover periods of maternity leave. These roles will be available on 12-month fixed term contracts, or on return of the substantive post holder.
Main duties and responsibilities of the role:
Supporter engagement
- Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
- Support the team Executives with inbound telephone calls. This involves advising on a wide range of enquiries including campaigns, donations, fundraising events, and requests for materials, and ensuring the team are briefed in advance on all upcoming activity.
- Assist with enquiries received by email and post, and support team members with their responses.
- Act as the first point of contact for the resolution of complex queries and complaints, escalating to the SSCM as necessary.
- Support the team in promoting fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
- Assist the SSCM with monitoring performance of external response handling agencies and suppliers, routinely visiting the site to ensure quality standards are being met and issues are resolved.
Donation processing and database administration
- Ensure all donations are accurately processed and acknowledged using the database (Salesforce), and within our service-level agreements.
- Assist with the reconciliation of Salesforce and our financial accounts, completing audit checks as required.
- Ensure the integrity of Salesforce by amending supporter details as necessary.
- Ensure that tasks such as mid-value thanking, and vulnerability checks to improve engagement and maximise income are carried out by the team and correctly recorded.
- Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid and the Data Protection Act.
- Look at ways to utilise and maximise the benefits of Salesforce to improve things such as reporting and efficiency.
Team leadership
- Line management of Supporter Care Executives to ensure goals and personal development plans are in place, carry our regular 1-1 meetings and appraisals.
- Deputise for the SSCM, assuming full responsibility for the team in their absence.
- Assist in managing the day-to-day work of the Supporter Care team. This will include managing supporter enquiries, donation processing, outbound calling, and ensuring telephone cover is in place.
- Assist the SSCM as required with any projects involving Supporter Care and be the team representative on some cross functional projects.
- Create and deliver training plans for new team members.
- Compile routine reports including all feedback received by the charity.
- Creating and updating team procedures as required.
What we are looking for:
- Experience of working in a customer facing role within an office environment.
- Experience of handling complex complaints and queries.
- Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
- Excellent written and spoken communication skills.
- Exceptional telephone manner.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise workload.
- Professional and hard-working team player.
- Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 1st April 2024, with interviews likely to be held week commencing the 8th April 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Spring Community Hub wants to recruit an enthusiastic and dynamic person with experience in project delivery or impact measurement and evaluation to join our Business Support Team to work on a variety of projects and provide administrative support to the Charity.
Key Tasks and Responsibilities
- Lead the establishment of an impact and evaluation function in the organisation to report on the impact of our projects to colleagues, partners, donors and funders.
- Provide project management support to the Senior Management Team.
- Collect quantitative and qualitative data via online and paper surverys and focus groups. Interpret and analyse that data using our CRM and other sources of data.
- Disseminate data, analysis and findings including to colleagues in fundraising, communications, service delivery and engagement and act as an internal advocate for effective monitoring and evaluation strategies.
- Support the development of new tools to collect data.
- Gather project case studies by liaising with colleagues and project leads.
- Assist with the recruitment of staff and volunteers and help to foster a positive volunteer culture
- Represent the organisation at external meetings and events as required
- Assist with daily administration being flexible to the changing needs of the organisation and undertaking tasks not specifically listed when required
Person Specification
- Excellent written and oral English.
- Strong presentation skills and experience presenting research outputs and technical concepts to diverse audiences including colleagues, partners and donors.
- Excellent communication and relationship building skills including with colleagues, partners and donors.
- Experience in designing data collection methods and strong qualitative and quantitative research skills including basic data collection.
- Strong data analysis skills and ability to use relevant software as well as general IT packages.
- Knowledge of the implications of GDPR and other relevant legislation to Spring Community Hub
- Strong project management skills and the ability to deliver on time, to budget and to a high standard
- Degree or equivalent experience
- Experience working or volunteering in the voluntary or not for profit sectors
- Ability to work collaboratively and excellent listening skills
- A compassionate and empathic approach with a genuine interest in the wellbeing of others
- Self motivated with a methodical approach to work and excellent attention to detail
There will be some out of hours work for, for example, the AGM, events, training and development and you will be able to arrange time off in lieu via your Line Manager
Spring Community Hub offers opportunities for learning and development and is actively committed to equality and diversity. We particularly welcome applications from people who have lived experience of significant poverty and inequality and people from marginalised groups and communities.
The role is subject to a DBS (Disclosure and Barring Service) check
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Wycliffe Supporter Care exists to connect with supporters in a relational and prayerful way, through: kind and professional communication, accurate and timely stewardship of their giving, and valuing them by thanking and celebrating the impact of their partnership.
As team leader you will manage the day-to-day running of the team, together finding ways to delight and uplift our supporters as they stand alongside Bible translators.
- Salary: £32,500 + benefits
- Location: Our office is at CMS House, Oxford OX4 6BZ
- Terms of appointment: Full-time (37.5 hours per week). Permanent
- Closing date: Monday 15 April at 9am
- Interview date: Thursday 25 April
Key responsibilities:
- Deliver consistently high levels of customer service/supporter care;
- Lead the team to achieve its potential;
- Oversee timely donation processing and accurate record keeping;
- Maximise use of the telephone.
Benefits include:
- 33 days’ annual leave, including bank holidays
- A tax-efficient (salary sacrifice) contributory pension scheme
- Non-contributory life assurance scheme for all staff
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Monthly social lunches arranged
- Fully paid-for professional development opportunities.
This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job title: Employment Adviser
Location: Hybrid, contracted to work at our Birmingham office at least 2 days a week
Salary: £24,000 - £26,500
Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)
Contract: Permanent
Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.
Purpose of the role:
We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.
You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.
You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.
You will also work with specialist referral partners to support clients to overcome complex barriers to employment. We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
- Some travel between our different areas of operation (London, Birmingham and Manchester) will be required.
- Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:59pm on Saturday 6th April. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).