Advice, Information Jobs
We have an exciting opportunity for an experienced Supporter Care Team Leader to join our Supporter Services team. You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at both our National Cat Centre in East Sussex and from home. In return you will receive a salary of up to £30,781.96 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
Responsibilities of our Supporter Care Team Leader:
As Supporter Care Team Leader you will lead a team of Supporter Services Advisors, who are the first point of contact for fundraising enquiries, and through direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), build loyal, committed relationships with supporters. You will establish and maintain processes and procedures to provide a first-class level of customer care to current and potential supporters.
What we’re looking for in our Supporter Care Team Leader:
- Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
- Demonstrable experience in a supporter relations or customer care environment
- Experience of delivering a high quality of telephone-based customer support or service
- Experience of handling complex complaints and queries
- Understanding of compliance within an supporter care environment, including Data Protection, Fundraising Code of Practice, Gift Aid etc.
What we can offer you:
- salary of up to £30,781.96 per annum
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Join us as our Supporter Care Team Leader and know you are helping to make a real difference to cats and kittens across the UK!
Closing date: 10th April 2024
Virtual interview date: Week commencing 22nd April 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Engagement Officer (Big City Butterflies)
Salary: Grade C, £28,148 - £32,519 depending upon experience plus 8% employer pension contribution (consideration will also be given to the requirement to live in London)
Contract: Fixed term contract until 31st March 2025
Location: Home based (London Region) with frequent travel within inner London
Hours of work: Full time (37 hours per week)
Big City Butterflies is a National Lottery Heritage funded project, delivered across inner London and now in its fourth and final year. This exciting project delivers a busy and effective programme of conservation and engagement activities, supporting Londoners to discover butterflies and moths through their local green spaces. The people we reach through the project have opportunities to learn about butterflies and moths, to enjoy them and to help them thrive in their neighbourhoods.
We are seeking a talented and enthusiastic individual with experience of engaging people and communities in nature. They will lead the engagement elements of the Big City Butterflies project plan in this important last year. The post presents a fantastic opportunity to inspire people to discover and enjoy butterflies and moths and to take action to protect them. If you have a passion for nature, the ability to engage and inspire others and experience in project delivery, we look forward to hearing from you. Please read through the job description and person specification, to see if you have the right skills to join the team.
Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.
Candidates must have the right to work in the UK.
Closing date for applications: midday Wednesday 17th April 2024
Interviews will take place on Tuesday 30th April 2024.
We believe our work has never been more important.
Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.
Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.
REF-212 925
Contract: 12 month fixed term contract, full time
Salary: £21,569 - £24,000 per annum
Location: Southampton SO30 2HL
Closing date: Sunday 7 April 2024
Interview date: Friday 19 April 2024
We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our Rehoming centre in Southampton This is an important and critical role at Blue Cross ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible, so that they spend as little time with us, and we can help more pets.
We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.
More about the role
Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for puppies and kittens. We also operate a pet food bank for those that might need our support within the local area.
As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, moving assessed pets to new homes as quickly as possible.
Working closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays.
At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
You will be an excellent communicator and have experience of working in a client facing role in a similar, animal related environment. You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.
With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others. You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. In addition, you need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience
- Demonstrable understanding and experience of matching considerations for pets and homes.
- Experience working or volunteering in a pet welfare role.
- Working knowledge of cat, dog, and small animal behaviour.
- Significant experience in delivering high level customer service in a fast paced and often emotional environment.
- Good questioning skills with the ability to gather information and distil the important points.
- Experience of building relationships and rapport with customers.
- High standard of verbal and written communication.
- Good literacy and numerical skills.
- Proven decision-making ability.
- Strong administration skills, including the use of computerised.
- Current full driving licence.
It would be great (but not essential) if you also had:
- Experience working with volunteers.
- Client relationship management experience.
- An understanding of safeguarding issues
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 7 April 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross Benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
The client requests no contact from agencies or media sales.
We are seeking an experienced, skilled and inspiring person to lead our Youth Engagement Programme. The successful applicant will have previous experience of working successfully with young people, the ability to inspire diverse audiences and the skills to co-develop and deliver youth-led initiatives. You will report to our Director of Engagement and line manage our Youth Engagement Officer(s) and Youth Engagement Coordinator. You will also oversee our amazing Youth Advisory Panel and brilliant network of Youth Representatives.
Here at BTO we are on a mission to make our work more impactful and inclusive. We are very proud of the work we have begun to engage more young people in our work, helping to secure the future of birds and BTO. Our Youth Advisory Panel have developed a Youth Engagement Strategy that sets out how we can achieve this aim. This position will lead our youth work and help turn this strategy into reality.
The role can be based at our offices in Thetford, Norfolk or in the David Attenborough Building in Cambridge. We can also offer remote working, as long as you are able to make regular visits to the office and can travel to events around the UK as required.
The successful candidate will be required to complete an enhanced criminal record check and provide details of two referees. Our sets out our approach and commitment to protecting children and vulnerable adults who engage with BTO from harm and abuse.
You can read the full role description by clicking on the role description under 'supporting documents' in the job details on our careers page. Please contact us if you are not sure if you meet all the criteria for the role and would like to discuss the role in more detail.
WHAT WE OFFER
£35,703 per annum
Annual leave entitlement on starting is 25 days plus bank holidays (pro rata if part time).
Life assurance (four times salary)
11% employer pension contribution
Employee Assistance Programme
Enhanced sick pay
Enhanced Family leave- Maternity, Adoption, and Shared Parental Leave, 12 weeks at full pay. Paternity and Partner leave, 4 weeks at full pay.
Retail discounts
Cycle to work scheme- spread the cost of purchasing a new bike and save money
Discounts on: BTO books, Bird care from Vine House Farm (10% discount on orders placed on the website) and Opticron (30% off)
Free access to BTO training courses
Flexible working- A combination of home and office working and flexible start and finish times (where this meets business needs)
Free eye tests and a contribution of £49 towards prescription glasses for VDU use only.
Free car parking
Effective job evaluation policy that recognises where staff increase their level of responsibility over time
Coaching and mentoring scheme
Staff groups and forums- First Aiders and mental health first aiders, Coaching and mentoring, Diversity working, Sustainability and Natural Working, Becoming Inclusive, and our staff group creating a positive and welcoming culture to work in.
Commitment to creating an inclusive environment
Commitment to sustainability
Closing date for receipt of applications is 23:59 on 10 April and Interviews are likely to be held in person in the week commencing 15 April or 22 April. If you have any questions, please contact [email protected]
If you have a disability or long-term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether a reasonable adjustment could be made.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.
We recognise that candidates from minority ethnic groups are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a minority ethnic background, you'll be guaranteed a first stage interview.
Charity No. 216652 (E&W); SC039193 (Scotland)
Senior Equality, Diversity, and Inclusion Specialist
We have an exciting opportunity for a Senior Equality, Diversity and Inclusion Specialist to support staff and volunteers by providing advice and guidance, and to develop new ways of working to support senior leadership to embed EDI practices across the country.
This is an exciting time to join the organisation; one year into an ambitious EDI programme that underpins the new strategy to 2030.
Position: Senior Equality, Diversity, and Inclusion Specialist
Ref: FEB20248775
Location: Remote or hybrid (homeworking or based in one of the regional offices in Birmingham, London, Brighton, Newcastle, Lancaster, Exeter, Norwich or Sandy or hybrid)
Hours: Part-time, 0.6 FTE (3 days per week)
Salary: £36,577.00 - £39,267.00 per annum, pro rata
Contract: Fixed Term – 12 months. This role may be extended or made permanent without further advertising dependent on business needs at the end of the contract term.
Closing Date: Sun, 14th April 2024
Interview Date: TBC via Teams plus an optional online recruitment briefing session prior to the application closing date, which is open to all prospective candidates and provides the opportunity to learn more about the role. You will be able to access further information on this once you click to apply.
The Role
Issues of Equality, Diversity and Inclusion (EDI) have shaped the charity since its inception in 1889. 132 years later these issues are more relevant than ever; the natural world has been pushed to its limits and humanity’s increasing destruction of nature is having devastating consequences not just for wildlife and the climate, but for the wellbeing of people.
In this role, you will be directly line managed by the UK EDI Manager, taking steer from, and feeding into, the central UK programme of EDI work and will work to support staff specifically in England and will work closely with the England Head of Engagement.
We know that, to tackle the nature and climate emergency, we need to enable more, and more diverse, people to act for nature. And as conservation is one of the least diverse sectors in the UK, the charity is committed to not only improving the workplace and its culture, but also driving forward EDI as it is everyone’s responsibility towards a sustainable future for people and nature together.
Specific tasks include:
- To provide EDI specialist support, advice and expertise to teams in England who are developing and delivering EDI activities which relate to their specific work areas. This includes work specifically on anti-racism.
- To coordinate EDI activities across England, maximising opportunities for scale-up and identifying risks, which feed into the central UK EDI work programme. To convene the England EDI Delivery Group, which is made up of representatives across England who each lead EDI activities within their teams.
- With project manager support, to develop ways of working, and associated training and guidance to staff in England on working in diverse partnerships, including effective relationship management.
About You
We are looking for someone who is passionate about driving forward change and who is keen to support staff who are leading their own activities and small projects relating to EDI. You will have experience of successfully influencing change to improve equality, diversity and inclusion in an organisation or in a community setting.
This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity.
We welcome applications from candidates with the following essential skills, knowledge, and experience.
When applying for this role, please state how you meet each of these criteria in the 'about you' section:
- Broad EDI knowledge, with an understanding of current thinking and actions particularly in the areas of anti-racism and accessibility.
- Experience of providing strategic operational advice and guidance on EDI to people at all levels.
- Project Management experience, including data gathering, project evaluation, and report writing.
- Strong stakeholder management skills and demonstrable experience of developing and working in a variety of diverse partnerships.
- Experience of leading behaviour change projects or interventions in a large organisation.
- Strong facilitation and training skills and experience.
- Excellent communication skills, including experience of supporting EDI through remote working platforms such as Teams or Zoom.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
You may also have experience in areas such as EDI, ED&I, Equality, Diversity, Inclusion, Equality, Diversity and Inclusion Specialist, Equality, Diversity and Inclusion Officer, Senior Equality, Diversity and Inclusion Specialist, Equality, Diversity and Inclusion Lead, EDI Specialist, ED&I Officer, Senior ED&I Specialist, ED&I Lead.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SPANA’s goal is to improve the welfare of the world’s working animals through transformative approaches that strengthen global systems of support and provide capacity building and policy change as well as training, teaching, and treatment. SPANA celebrated its centenary and launched an ambitious new five-year strategy in 2023.
The world is becoming riskier because of environmental degradation and climate change, increasingly contracted and complex emergencies, and increasing inequality, insecurity, and endemic poverty. However, methods exist to reduce risks and build resilience for the communities with whom SPANA works.
Increasingly, working animals and their communities need strategic support to be resilient in the face of increasingly complex, cyclical, and impactful crises whilst also reducing and mitigating against everyday risks. SPANA’s work aims to reduce risk, build resilience, and respond to emergencies, operating at both the development and humanitarian nexus and the One Health nexus. As such, SPANA aims to increasingly embed resilience approaches into its programmes, ensuring both continuity in the face of regular challenges, and enhancing preparedness ahead of both rapid and slow onset emergencies. When emergencies strike, SPANA also helps working animals with immediate response and recovery activities.
The Disaster, Risk, and Resilience (DRR) and Emergencies Programme Manager will work within our Global Programmes department to develop a comprehensive DRR strategy to guide all our work and will also manage our emergencies programme.
While we classify this role as hybrid, it's worth noting that most of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), some international travel and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.
Key responsibilities
- SPANA strategy alignment and advancement
- Co-design SPANA’s DRR mainstreaming approach in line with the SPANA 2023-2027 strategy.
- Help quality assure the emergencies programme’s conceptual framework and management are in alignment with SPANA’s 2023-2027 strategy.
- Advise on how SPANA’s mainstreamed DRR approach as well as its emergencies work align with and contribute to relevant global frameworks, policies, and partner work (e.g. the Grand Bargain, the Sendai Framework, LEGS (Livestock Emergency Guidelines & Standards, etc.)
- In co-designing the DRR approach, develop a strategy paper on working animals and approaches to DRR that support them and then lead on the deliverables and implementation plan. e.g.
- Help map SPANA’s existing DRR and emergency response-related capacities (and compare it to required capacities)
- If appropriate, propose refinements to and operationalise new criteria for emergency partner funding
- Contribute DRR protocol and quality standards to SPANA’s institution-wide Quality Framework
- Contribute emergency response protocol and quality standards to SPANA’s institution-wide Quality Framework
- Identify which relevant global and national policies include DRR strategies for the protection of working animals, and map them to SPANA’s global needs assessment ranking
- Identify partnerships within the humanitarian sector (or at the nexus) to support working animal welfare in natural disasters.
- Identify partnerships within the development sector (or at the nexus) to support working animal welfare-related DRR
- Leveraging the One Health principles, help SPANA develop strategic partnerships with humanitarian actors to advance:
- risk and resilience proposal development and funding; and
- the capacity of SPANA country officers to develop emergency response plans and identify partners.
- Help quality assure the localization of the DRR mainstreaming approach and the emergencies programme strategy with programme implementation of the same, e.g.
- Support the development of clear strategies for DRR mainstreaming as well as emergency programmes at each country office and with our programme partners.
- Support timely submission of project updates, data, and reports.
- Provide technical advisement in support of high quality DRR mainstreaming and emergency programming,
- Provide expert advice on DRR and emergencies, and linkages to working animal welfare.
- Lead the development of guidance, protocols, and tools related to these activities.
About you
- Educated to degree level in international development, disaster risk reduction, humanitarian relief, climate change, project management or other related disciplines or equivalent in years of experience
- Proven understanding of the nexus between disaster risk reduction and environmental degradation and community engagement
- At least 5 years of project management experience in the fields of DRR and/or humanitarian response
- Knowledge of global, regional, and local DRR and humanitarian relief frameworks and strategies
- Experience of rapid needs assessments and undertaking country and programme risk and resilience assessments
- Excellent partnership skills
- A commitment to localising foreign assistance, and to ESG principles
- Capacity to design project concepts, draft project outlines, proposals, and budgets
- Training, mentoring, and coaching experience in support of capacity development
- Proven ability to work with diverse, multi-cultural teams
- Fluency in English (fluency in French desirable)
- Willingness to travel internationally.
Benefits
- 26 days annual leave, plus bank holidays
- Company pension scheme (SPANA will contribute 10% of salary to a personal pension plan, if you contribute 5% of your salary)
- Group Life Insurance scheme, which provides coverage at 3x your annual salary
- Group Income Protection scheme
- Health Cash Plan with Medicash
- Enhanced Employee Assistance Programme including face-to-face counselling
- Paid Volunteer Day
The application deadline for this role is 19th April 2024.
Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly.
The client requests no contact from agencies or media sales.
Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?
Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.
About this job:
As a Customer Support Centre Advisor, you’ll:
- Provide the best customer service with every interaction.
- Liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.
- Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines.
About you:
The successful candidate will have excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team. Resilient, proactive and self-confident, you will have experience in managing sensitive situations appropriately.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation.
What you need to know:
Normal hours in this role are 37.5 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required.
The role is based in the Manchester Rehoming Centre with hybrid working. The successful candidate will be required to work two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.
Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.
The client requests no contact from agencies or media sales.
Join the passionate Legacy and Community Engagement team at Brooke and play a pivotal role in shaping our future.
As the Community, Events and Stewardship Manager you will be the charity’s specialist expert in relationship management & stewardship. Your primary responsibility will be to develop and execute strategies, tactics, and communications for Community Fundraising, In Memory audiences, and Events, with the overarching aim of cultivating supporters who will include a gift to Brooke in their Will. Your role includes overseeing the achievement of community fundraising annual income targets, is the regional voice and presence of the Brooke and upholds the highest standards of stewardship and relationship management.
The ideal candidate for this role will have demonstrable experience in all stewardship strategies both digital and non-digital with a particular expertise in Community Fundraising. You will have experience in events management, with the ability to provide strategic direction across virtual and physical events programmes, prioritising long term supporter engagement and loyalty.
You will also have a track record of relationship building, demonstrating confidence in networking and a proven ability to establish and sustain successful relationships with supporters. Strong project management skills are essential, coupled with prior experience in managing, developing, coaching, and motivating teams and individuals.
Ready to make a lasting impact and shape the future of legacy giving at Brooke? Join us today and be a part of something truly meaningful.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
Ongoing: successful candidates will be interviewed as when we receive their applications
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join us in our mission to advocate excellent standards of horse care to the general public, smaller sanctuaries, and providers of Equine Welfare Interventions. As a vital member of our team, you'll strive to ensure that all horses and ponies in our various loan schemes receive top-quality care tailored to their individual needs. Additionally, you'll play a crucial role in managing and supporting our Sanctuary’s Welfare Outreach and Advice Team on a day-to-day basis.
About the Role
This is a hybrid role with a base at Honeysuckle Farm, Haccombe-with-Combe, Newton Abbot and has core hours of 37.5 per week (plus out of hours on call Rota and occasional overnight stays for up to three nights planned in advance. TOIL provided)
Please note that this role is subject to an Enhanced DBS check, and you will be required to provide proof of your right to work in the UK.
Salary Band: F.1 £30,090
About The Mare and Foal Sanctuary
The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future.
What You'll Be Doing
In this role, you'll be the face of equine welfare, liaising with the Head of Equine Welfare to address national and local welfare issues. You'll uphold the Sanctuary's reputation by promoting exceptional standards and best practices, while providing guidance and support to the general public on equine care concerns. Responding promptly to welfare issues, you'll investigate thoroughly, record evidence accurately, and take appropriate action.
Your responsibilities will also entail overseeing the team's provision of outreach education on equine care and welfare, managing emergency welfare advice, and collaborating with authorities and other welfare organizations. Additionally, you'll be responsible for attending court hearings to provide evidence when necessary, and ensuring your team assists with welfare lifts.
What You'll Bring
We're looking for someone who is confident in dealing with diverse situations and individuals, always prioritizing kindness, care, and knowledge. You should have a thorough understanding of national regulations and laws related to equine welfare and possess good computer skills, including the ability to handle photographic and video evidence effectively. A clean driver's license and the willingness to drive larger vehicles and tow trailers are essential for this role.
Values and Attitude
At The Mare and Foal Sanctuary, we value kindness, care, and knowledge above all else. Through our managing and supporting performance policy, we actively encourage behaviours that reflect these values in everything we do.
Why Join Us
By joining our team, you'll have the opportunity to make a real difference in the lives of horses and ponies in need. You'll work alongside dedicated colleagues who share your passion for equine welfare and be supported in your professional development through relevant training and seminars. Together, we'll continue to enhance and promote the Mare and Foal Sanctuary's reputation, making a positive impact in the community and beyond.
Please apply with covering letter. Closing Date for applications is Friday 29th March
The client requests no contact from agencies or media sales.