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Closes: Closing date: 01 May 2017

Advice, Support and Guidance Worker – Housing, Debt and Welfare Benefits

Posted by Shelter

Salary £20,503-£21,528 pa plus excellent benefits
Location Birmingham, West-Midlands, West Midlands
Permanent

Job Description

Closing date: 1 May 2017 (Midnight)

We’re looking for a results-driven individual with experience of providing specialist level advice to join us as an Advice, Support & Guidance Worker and take on this challenging role.

Shelter Birmingham is a busy city centre hub providing an integrated advice and support service to individuals and families in housing need across Birmingham. This role will cover a range of advice from providing housing, welfare benefits or debt advice to working with clients on homelessness prevention and tenancy sustainment. This work is carried out via the telephone and email, as well as face-to-face in the form of outreach services and drop-in sessions.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

  • Deliver an integrated yet flexible advice and support service aimed at helping clients find and retain accommodation
  • Carry out initial housing needs assessments and develop a strategy with the client, support them when moving into accommodation and connect them with local support services
  • Monitor and evaluate the effectiveness of the service, raise policy issues and support the inclusion of volunteers.

And what you’ll need:

  • Recent experience and knowledge of specialist level housing, debt and/or welfare benefits advice
  • Proven relevant experience gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework
  • Experience of planning and delivering briefings or group work sessions and the ability to work with stakeholders
  • A proactive, collaborative and results-driven approach, the ability to lead change, excellent relationship building skills and sensitivity to the needs of other
  • Good typing skills and proficiency using case management systems and Microsoft Office applications.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

Shelter helps millions of people a year struggling with bad housing or homelessness – and we campaign to prevent it in the first place.

We’re here so no-one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

You should never provide bank or financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site, please email: [email protected]

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