We have an exciting opportunity for an organised and enthusiastic manager to lead our growing advice service. The role involves supervising and providing leadership and guidance to staff and volunteers in the advice team. As well as being responsible for the smooth running of the service, you will provide feedback and support to staff/volunteers to aid their development and ensure the advice provided to clients is accurate, appropriate and recorded correctly.
The ideal candidate
This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of team management and leadership preferably in the advice or third sector and experience of working within a fast paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, with a commitment to developing a quality assured service.
We are a locally focused charity with over 160 staff and volunteers across Birmingham and Sandwell. We provide free, impartial advice and information on a wide range of issues to people aged 50 and over. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.