Birmingham, West Midlands
£16,365 per year
Permanent, Part-time
Job description

Telephone Adviser (Birmingham)

30 hours per week

£16,365  (£20,183 FTE pro rata plus pension and healthcare scheme benefits)


The opportunity

We have an exciting opportunity for an enthusiastic and motivated individual to join our Advice Team focusing primarily on advice via telephone. Ideally you will be able to demonstrate excellent people and communication skills, with an ability to gather and interpret information to help clients navigate their difficulties. You will also have experience of generalist advice work including working with Welfare Benefits.


The ideal candidate

This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of advice work in the advice or third sector and experience of working within a fast paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, with a commitment to provide a high quality service.


The organisation

We are a locally foused charity with over 160 staff and volunteers across Birmingham and Sandwell. We provide free, impartial advice and information on a wide range of issues to people aged 50 and over. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.

Application forms must be completed fully; CV’s will not be accepted.

If you would like to discuss this opportunity further, please contact Sukie Binning, Head of Operations.


The deadline for applications is Monday 2nd December 2019.  Interviews to be arranged between 9th December and 13th December.

More about Age UK Birmingham & Age UK Sandwell
Age UK Birmingham & Age UK Sandwell

Age UK Birmingham and Age UK Sandwell has a clear mission statement:

 “To promote the wellbeing of older peop... Read more

Refreshed on: 23 November 2019
Closed date: 02 December 2019
Job ref: TelAdvNov19
Tags: Advice, Information, Social Work

The client requests no contact from agencies or media sales.