Coventry, West Midlands
£18,683.38 (£23,042.83 full time equivalent)
Part-time, Temporary, 10 month contract to cover maternity leave
Job description

You will be one of 3 information and advice officers providing a wide range of information and advice services including: 

  • Welfare benefits:  entitlement/enquiries and filling in forms 
  • Housing options 
  • Help at home 
  • Care options 
  • Wills, power of attorney and probate 
  • Money matters 
  • Your rights to social services 

You will be expected to play an integral part of the team contributing to decision making and ensuring that our clients receive the best possible service in line with established protocols and practices. 

You will need to have the skills to resolve and manage issues as they arise, be able to prioritise your workload, be flexible for the needs of the business, work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times. 

To be successful in this role you will need to have significant welfare benefits experience of at least 2 years, as well as knowledge and understanding of the wide range of issue affecting older people including current health and social care policy and experience of delivering effective information, signposting and referral services to clients. 

More about Age UK Coventry & Warwickshire
Age UK Coventry & Warwickshire



Age UK Coventry & Warwickshire was officially launched in April 2019 following a succe... Read more

Posted on: 26 March 2021
Closed date: 26 April 2021
Job ref: I and A Officer Maternity Cover
Tags: Advice, Information

The client requests no contact from agencies or media sales.