City of London, Greater London
£27,500 per year
Permanent, Full-time
Job description

City Connections is a programme of services which links people to health and wellbeing services within the Square Mile. They may live or work in the City, are over 18 or a young carer, and would like help to understand what services would suit their needs and how to access them.

The main areas of service delivery include the following:

  • The City Connections Carers Service is for unpaid carers and young carer’s resident or working in the City of London.
  • The City Connections Memory Group is a friendly, informal group for people who are concerned about their memory, are already having memory issues or have a diagnosis of dementia.
  • City Care Navigation which aims to assistance patients and carers in identifying and accessing the systems and support that are available to them within health and social care and beyond. They support people to make positive choices to promote good health and emotional wellbeing and can often provide a non-medical referral option that can support existing medical treatments for patients.
  • City Volunteering covers various volunteering opportunities for residents and workers in a variety of roles within the City. 

The City Wellbeing Co-ordinator will work within the team and provision, in order to deliver a people focused service.

Key tasks

- Clients 

  • Conducting client focused health and wellbeing assessments; via home visits/office meeting/café meeting/estate office/telephone
  • Joint home visits with colleagues/partner agencies where required
  • Follow up letter/email to client with list of action plans
  • Completing all detailed casework with clients, follow up visits/meetings, reviews where appropriate, in a timely manner and record updates onto database
  • Conducting and following up all onward referrals as required – internal/external agencies and services

- Evaluation and monitoring 

  • Accurate and timely recording of new client data, sessions and reviews held onto Elemental/Charity Log database
  • Compiling and completing all necessary data and stats for quarterly reports from databases – using set outcome measurements, including service user surveys, case studies and break down of health and wellbeing referrals

- Marketing & Events 

  • Attending and representing at City events, conferences, forums and training sessions
  • Attending at relative provider meetings, forums; networking to establish new opportunities for the City project if applicable
  • Identifying new promotional sites and opportunities within the City to enhance promotion of the service and to work with colleagues to capitalise and monitor results 
  • To build on, and maintain, relationships and partnerships with local stakeholders including local community groups, local authority departments and health providers

Person specification


  • Experience of delivering person centred services with a focus on health and wellbeing that meet defined outcomes and outputs
  • Proven experience of monitoring and evaluation
  • Proven experience of confidentiality policy and practice
  • Proven experience of equality and diversity, GDPR in practice
  • Proven experience of using a CMS database system 

Knowledges and understanding

Knowledge of services available to City residents/workers and their carers (e.g. through health service, social services, voluntary sector) and the issues and barriers for them to access them for different client groups.

Skills/ attributes

  • Commitment to working creatively within a team to reach targets
  • An open minded and challenging approach to work
  • Excellent communication skills
  • Excellent planning and organisational skills 
  • Excellent IT skills, MS Office and Internet

Additional requriements

  • Some marketing/publicity experience desirable
  • This post is subject to enhanced check through the disclosure and barring service (DBS);
  • This post requires travel across the City of London; office base will be Bethnal Green, East London
  • The post holder will work with standard office server based computer systems and the Charity Log Management and Elemental Database systems
Refreshed on: 05 February 2020
Closed date: 14 February 2020
Tags: Social Care/Development, Project Management