Plaistow, Greater London
£20,000 per year
Permanent, Full-time
Job description

Job purpose

  • To support the Home & Care Services Manager in the delivery of home support services across east London;
  • To act at the first point of call for Key Workers in the community;
  • To ensure that the Home & Care phones are answered in a timely manner;
  • To provide cover in the absence of the Home & Care Handyperson Job Booker

Key Tasks

  • Ensure that an up to date Key Worker rota is maintained arranging cover as required;
  • To produce reports as required by the Home & Care Services Manager;
  • To ensure that reviews and assessments are carried out in accordance with home and care services procedures;
  • To ensure that service users folders, both in the persons home and office, are kept up to date;
  • To carry out weekly health & safety checks at AUKEL offices based at 655 Barking Road, E13 9EX.
  • To provide up to date handyperson job sheets in the absence of the Handyperson Job Booker;
  • Any other tasks as required by the Home and Care Service Manager

Co-Ordination, Operational Management & Service Development

  • Maintain rota’s for both Support Worker’s and Domestic staff ensuring that cover is arranged in the case of sickness and annual leave
  • To support the Home & Care Manager to provide quarterly supervision sessions for key workers;
  • To act as minute taker at Home & Care Monthly Home & Care Managers and quarterly Key Workers meetings.


  • To ensure that all home care payments and handyperson donations are banked in accordance with Age UK East London Financial policies and procedures
  • To maintain organisational database in respect of Home & Care service users
  • To ensure that the Home & Care services telephones are answered promptly
  • To support the Home Care Services Manager in the completion of monitoring returns in accordance with contractual requirements.


  • Experience of working within care setting
  • Experience of providing administrative support
  • Experience of supporting people in a non-managerial position.

Knowledge & Undestanding

  • Knowledge of CQC regulatory requirements
  • Understanding of the needs of unpaid carers
  • Understanding of legislation concerned with care provision
  • Understanding of the needs of Key Workers whilst working alone in the community

Skills and Attribute

  • Excellent communication skills written and verbal
  • Excellent administrative skills
  • Excellent planning and organisational skills
  • Excellent ability to cope under pressure

Additional requirements

  • This post is subject to a check through the disclosure and barring service (formerly CRB)
  • This post may require travel across east London
  • The post holder will work with standard office server based computer systems
Refreshed on: 23 December 2019
Closed date: 05 January 2020
Tags: Admin, Social Care/Development