Dalston, Greater London
London, Greater London
£24,000 - £26,000 per year
Permanent, Full-time
Job description

Age UK East London aims to be an organisation that enables older people to:

  • Retain maximum possible choice over the direction of their lives;
  • Maintain and improve health;
  • Prevent social isolation;
  • Live in physical environments suited to their changing needs;
  • Have as many opportunities as possible for involvement in fulfilling community and leisure activities.

Older people and their carers are our partners in everything we do.  We aim to keep our work:

  • Personal
  • Safe
  • Expert
  • Progressive
  • Respectful


Older Peoples’ Reference Groups are commissioned by CCG’s as a statutory requirement to consult and involve older people on public health issues and decisions that affect them.  Age UK East London Facilitates these groups in City and Hackney, Tower Hamlets and Newham.  The groups are diverse with a wide membership and each group operates in a different way as they are user-led and supported to co-produce their program to advance the interests of local older people to influence services designed for them and also voice their wider concerns.

Job purpose

  • To co-design and co-produce with older people the work of the Older Peoples’ Reference Groups for Hackney, Tower Hamlets and Newham including its promotion, development and delivery.
  • To support older people to engage in and shape areas of public policy at a local level.
  • To build on and enhance good practice in user engagement across the organisation with the User Involvement Team.

Key tasks

  • Co-ordinate meetings of the Reference Groups, including mailings, arranging speakers, convening, minuting, publicising and delivering support arrangements.
  • To increase membership and widen participation through promotion, outreach and use of technology
  • Increase participation from underrepresented groups
  • To provide and support leadership opportunities for members including Chairing/Co-Chairing/Co-directing the OPRG and participation in external forums and events.
  • To ensure that OPRG activities are inclusive and representative of the local population of older people.
  • Manage a large number of relationships across three boroughs
  • Support the delivery of other user involvement projects as directed by the Service Manager



  • To carry out monitoring of activities in order to meet contractual reporting requirements in co-operation with the Service Manager for Information, Advice and Advocacy and User Involvement


  • To maintain membership database in accordance with GDPR.


  • Maintain accurate and up-to-date records using Age UK East London data management reporting system


  • Provide additional data as required e.g. case studies.



  • To deliver all work in line with Age UK Quality Mark standards.


  • To attend Age UK East London mandatory training as required.


  • Have a working understanding of quality and compliance issues affecting charitable organisations



  • To represent Age UK East London and participate in appropriate external meetings and events in order to increase your knowledge of local, regional and national issues affecting older people


  • Maintain up to date knowledge of Age UK East London and other services available to older people.



  • To meet regularly with line manager for supervision.


  • To attend team and staff meetings as required.


  • To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.


  • To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults


  • To maintain a high level of awareness of the public policy environment affecting older people’s services nationally, regionally and locally.

Functional links


  • The post holder is managed by the Service Manager for Information, Advice, Advocacy and User Involvement.


  • The post holder may supervise Volunteers.



  • Experience of co-producing and servicing meetings and events.
  • Experience of working with people from diverse cultural and social backgrounds.
  • Experience of engaging with and developing service user-led groups.
  • Experience of networking with statutory, voluntary and community sector partners or similar.

Knowledge & Understanding


  • Knowledge and/or a strong interest of the public policy environment affecting services to the public.
  • Knowledge of services available to older people and their carers (e.g. through health service, social services, voluntary sector).
  • Understanding of confidentiality policy and practice.
  • Understanding of equality and diversity in practice.

Skills/ attributes


  • Excellent communication skills both written and verbal with ability to tailor these for a wide range of audiences.
  • Ability to work on own initiative and within a team.
  • A positive and challenging approach to adapting working practices and improve project outcomes.
  • Ability to identify and resolve individual barriers which prevent active participation.

Other requirements


  • This post is subject to a check through the disclosure and barring service.
  • This post requires travel across the three boroughs from time to time. 
  • The post holder will work with standard office server based computer systems.
Refreshed on: 18 July 2019
Closed date: 02 August 2019
Tags: Social Care/Development, Project Management