Leytonstone, Greater London
£12,600 per year
Permanent, Part-time
Job description

Age UK East London aims to be an organisation that enables older people to:

  • Retain maximum possible choice over the direction of their lives;
  • Maintain and improve health
  • Prevent social isolation
  • Live in physical environments suited to their changing needs
  • Have as many opportunities as possible for involvement in fulfilling community and leisure activities

Our Values:

Older people and their carers are our partners in everything we do.  We aim to keep our work:

  • Personal
  • Safe
  • Expert
  • Progressive
  • Respectful

Age UK East London is an equal opportunities employer

Job purpose

  • To co-ordinate the Hospital to Home service within Whipps Cross Hospital covering shifts full day Friday and Saturday and half day Sunday and Monday.
  • To carry out customer assessment of needs as required both on the ward and in the customers own home
  • To provide practical and emotional support post discharge

Key tasks

  • To liaise with Whipps Cross Hospital health and social care professionals to facilitate smooth supported discharge.
  • To complete risk assessment prior to commencement of service within the time frame agreed within the service key performance indicators.
  • To provide practical and emotional support e.g. shopping, housework and/or befriending as agreed within the care package for a period of up to 6 weeks

Co-Ordination, Operational Management & Service Development

  • Support the Senior Project Co-Ordinator to maintain service delivery covering Senior Project Co-Ordinator’s role during period’s sickness and annual leave.
  • Input into supervision reviews of Whipps Cross Key Workers and Project Officers performance.
  • Ensure patients are referred/signposted to other appropriate support services.


  • To maintain organisational database (Charity Log) in respect of the Whipps Cross Hospital to Home service users.
  • To ensure that the Whipps Cross Hospital to Home mobile phone line is answered promptly.
  • To ensure that service leaflets are available across the hospital.
Refreshed on: 11 September 2021
Closed date: 26 September 2021
Tags: Support Worker, Social Work