London, Greater London (Hybrid)
£27,000 per year
Temporary, 6 month contract- Maternity cover, Full-time
Job description


To support the delivery of the aims of Age UK East London through the growth and development of Age UK East London’s volunteer programmes. This will include volunteer opportunities across the whole organisation to include:

  • Befriending: Telephone Befriending and Digital Buddies, Connect Newham and Friends at Home.
  • Information & Advice and Advocacy (quality assured).
  • General Volunteering i.e., Admin support, activity volunteers.
  • Any other suitable opportunities as they develop.


  • Recruit and select volunteers in line with AUKEL recruitment of volunteer’s policies and procedures.
  • To manage all DBS applications and renewals and ensure correct procedure and protocols are met.
  • Prepare and train volunteers for their role so that they can offer effective support to service users.
  • Match and/or place volunteers within services ensuring a clear line of communication at all times.
  • To regularly review the outcomes model to understand how service users are being enabled.
  • Where appropriate, to carry out home visits to assess and prepare service users for their involvement in the service. 
  • Ongoing support of volunteers to include regular supervisions, team meetings, volunteer peer to peer sessions and volunteer events/awards.


  • To ensure all aspects of volunteer recruitment are conducted safely.
  • To ensure that all volunteer roles have appropriate task descriptions.
  • To monitor any 1:1 relationship to ensure that they are operating successfully and that the outcomes for the individuals involved are being met.
  • To co-ordinate annual service user and volunteer surveys as appropriate, collate feedback and evaluate the service provided.
  • To co-ordinate the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.
  • Report any recommendations for improvements and future developments. 
  • To ensure all data is collected through AUKEL organisational customer relationship management data base system (Charity Log).


  • To be familiar with and to implement Age UK East London’s policies and procedures.
  • Work within AUKEL and the Mentoring and Befriending Foundation policies and procedures.
  • Maintain the highest levels of professionalism in handling confidential data, information and disclosure from individuals, organisations and services.
  • Ensure any volunteers working within AUKELs quality assured services are fully trained and supported to comply.
  • To assist and support with the Investing in Volunteers accreditation process and subsequent renewal of the award.


  • To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
  • Promote the AUKEL volunteering programmes across all geographical areas of service.


  • To meet regularly with line manager for support, supervision and appraisal.
  • To attend Age UK East London mandatory training programmes.
  • To attend team and staff meetings, (and other meetings) as required.
  • To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
  • To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults.



  • Educated to a degree level or equivalent/high levels of experience in similar work.
  • Experience of working in partnership.
  • Experience of people management and/or support.
  • Experience of working within a befriending service.
  • Experience of supporting volunteers.
  • Experience of delivering to quality assurance frameworks.


  • Knowledge and understanding of issues affecting older people.
  • Knowledge of the requirements of safer recruitment practices.
  • Knowledge and understanding of the principles of person-centred practices. 
  • An understanding of Equal Opportunities and how it applies to the work of a voluntary organisation.


  • Excellent interpersonal skills.
  • Excellent verbal and written communication.
  • Ability to present to groups.
  • Good planning and organisational skills.
  • Good IT skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritise and manage time and resources in a competent manner.


  • This post is subject to an enhanced check through the Disclosure & Barring Service (DBS)
  • Ability to travel across AUKEL delivery sites.
  • Occasional evening and weekend work.
  • Occasional any other tasks that may be required from time to time.


Refreshed on: 26 May 2022
Closed date: 05 June 2022 at 23:59
Tags: Project Management, Volunteer Management