The Proactive Ageing Well Service is a multi-disciplinary triage and case work team (known as the PAWS Team) making contact with patients via phone and home visits, carrying out Frailty Screening and adapted Comprehensive Geriatric Assessments with the support from a range of different health professionals, and directing to the relevant team member alongside relevant external services.
The role of Community Navigator will be to triage and assess people’s support needs and provide brief interventions, as well as acting as a case worker and connector between the screening of moderately frail patients and the longer-term casework services provided by Age UK Islington.
The Post will be collocated and work in close partnership with the PAWS team members, reaching out to a cohort of patients identified as being at risk to provide early intervention.
This role is well suited to an individual with experience of directly working one-to-one with patients/clients, families and carers, to plan and help people resolve practical issues with Housing, Finances, Employment alongside wider wellbeing support, such as keeping active and connected.
You will have responsibility for managing a caseload, triaging referrals, case work management, connecting people to specialist services or community services to promote independent healthy living.
Your role involves working with people who may be experiencing complex issues, so you will need good listening and communication skills and be able to build effective partnerships with a wide range of organisations and community groups.
You’ll need excellent IT and organisational skills, be adept at seeking out the information for relevant community services and have a tenacity to help people achieve sustainable improvements in their wellbeing.
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