SW9, London
£27,358 per year
Contract, Full-time
Job description

Community and PCN SAIL Lead

'Community Development, Project Management, Support Worker and Link worker'

Job Purpose

The Safe and Independent Living (SAIL) service supports individuals access support, connect with local community groups and statutory services for practical support, to help maintain independence, safety and improve wellbeing. The SAIL team provide brief intervention, social prescribing support, allowing the individual to focus on ‘what matters to me’ and take a holistic approach to an individual’s health and wellbeing.

Primary Care Network (PCN) SAILors will work as a key part of the PCN multi-disciplinary team. Their work will help PCNs to strengthen community and personal resilience and reduce health and wellbeing inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. The role of the Community and PCN SAIL Lead will be to oversee the running of this Social Prescribing service ensuring a pan Lambeth approach. This role will be supporting people of all ages.

Specific Duties

  • Support nine PCN SAILors based across Lambeth, providing regular supervision reviews around personal development, job satisfaction and wellbeing. Organise PCN team catch ups and supporting staff to identify suitable training opportunities.
  • Work alongside the SAIL Service Manager to ensure the team are working in accordance with the project specifications and meeting targets and objectives.
  • Ensure the team are accurately recording on our database, ensure that the social prescribing referral codes are inputted into clinical systems and are working in accordance with Data Protection legislation.
  • With support from the SAIL Service Manager monitor the progress of the project and make adjustments as necessary to ensure successful outcomes and targets are met.
  • Review the quality of the work completed within the team on a regular basis to ensure that it meets the project standards. Provide feedback and support to anyone in the team who may not be meeting the project standards and ensure good practice and positive feedback is shared with the wider team.
  • Effectively monitor and evaluate project developments and review and feedback to SAIL Service Manager regularly. Be willing to adapt to ensure successful outcomes.
  • Feed into quarterly reports to be submitted across the nine PCNs ensuring the PCN SAILors are providing information on targets, challenges and case studies.
  • Provide cover across the nine PCNs when a PCN SAILor is on leave and where a part-time PCN SAILor is in post (two part-time posts both four days).
  • Receive referrals when covering PCN SAILors and provide personalised support to a small caseload of individuals, their families and carers (where appropriate) to take control of their health and wellbeing, live independently and improve their health outcomes. Develop trusting relationships by giving people time and focus on ‘what matters to me’. Take a holistic approach, based on the person’s priorities and the wider determinants of health. Co-produce a simple personalised care and support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
  • Follow up referrals and signposts to community groups, activities and statutory services to ensure the client is happy, able to engage, included and receiving good support.
  • Promote the SAIL Friends service: a small team of volunteers who support clients attend social activities, help them feel settled and comfortable when attending new events or complete small practical tasks around the home. Encourage the PCN SAILors to promote this volunteering opportunity and to refer clients for support.
  • Liaise with Age UK Lambeth’s Community Development team and the PCN SAILors to support the local VCSE organisations and community groups to become sustainable and that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.
  • Support PCN SAILors organise and host social prescribing networking events across Lambeth to enable VCSE organisations, community groups and healthcare services to share knowledge and information. Help identify suitable venues across the borough and promote the events.

General Duties

  • Provide a high level of internal and external customer service at all times. Involve clients in the design, delivery and evaluation of all aspects of the service in accordance with policies and procedures.
  • Seek to ensure that the needs of all clients are met. Challenge direct and indirect discrimination in the provision of services.
  • Ensure that company policies and procedures and relevant legislation or regulations are followed, particularly in relation to safeguarding, data protection/information sharing and ICT security, equalities, conflict of interest, dealing with complaints and health & safety.
  • Deliver against performance targets, keeping management informed of issues and changes that might impact on performance. Actively participate in an annual appraisal.
  • Contribute to the development of service improvements through your active and constructive participation in team meetings, supervision, training, conferences and other groups. Review, reflect and act upon own individual professional practice and keep-up-to date with relevant service developments to achieve continuous improvement.
  • Effectively manage any resources provided to support service delivery including premises, materials and equipment.
  • Attend training courses, workshops or seminars as required. Attend and assist in various meetings and events as agreed with the line manager.
  • Work flexibly and respond positively to changing business needs and fulfil any other duty, appropriate to the grade and nature of the post, as required by your line manager.



Contributory pension scheme; employee 5% & employer 7%

Annual leave:
26 days a year (plus bank holidays)


Thanks for your interest in this post. 

It's a funny one because this post will be supporting "new" roles in a "new" setting with a whole bunch of "new" acronyms to learn. But, at heart, this work is as old as frontline support work itself. 

The work will be based across the Primary Care Networks (that's groups of GP practices) around the Borough (there's 9 of them). 

You will be involved in developing a new service, supporting our PCN SAILors and supporting people for a wee while in their lives, helping them work out places to go for support, care, enjoyment and improved health and wellbeing. 

It will use your skills to get alongside people, listen and show care. It will use your experience of networking and learning what services are out there and what will work for our clients 

So... if you have experience of meeting people, helping them move forward in their lives by listening, enjoy the new and exciting challenges setting up a new service brings, then we want you to apply. 


We look forward to seeing your application.




More about Age UK Lambeth
Age UK Lambeth

Age UK Lambeth is an independent local charity. We've been working in the local community to help older people for over 70 years. We have 3... Read more

Refreshed on: 07 October 2019
Closed date: 11 October 2019
Job ref: Community and PCN SAIL Lead
Tags: Social Care/Development, Management

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