CR4, Mitcham
£25,000 - £28,000 per year
Contract, Temporary, Until 31 March 2021 with potential to extend Contract, Full-time
Job description

We are recruiting 3 Health & Wellbeing Co-ordinators to join our incredible Living Well service, which provides genuine, high impact person-centred assessment and action planning with older people to help them improve their overall health and wellbeing.

The Living Well service is Age UK Merton’s flagship wellbeing programme. We have developed the service over the last five years supporting 260 older people last year alone. With tangible outcomes for older people, you could be part of the growth of the service which helped 71% to feel more connected, 68% to feel more positive, 69% to be more active and 61% to manage their money better last year.

Given the significant impact of Coronavirus on older adults, Age UK Merton has been successful with a bid to extend the Living Well team in Merton until 31 March 2021. We will evaluate the success of the service, with a view to extending the service longer-term. 

This is an exciting time to join the organisation at a period of growth in size and reputation and an opportunity to be at the heart of Merton’s response to Covid-19. Join us now to be part of the journey and help older people to stay happy, active and independent.

Post title: Health & Wellbeing Co-ordinator (X3 roles)

Hours: 37.5 per week

Reports to: Living Well Manager

Location: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT

The role will be part-office, part-home based with regular travel in Merton for home visits

Contract: Fixed-term to 31 March 2021 (extension subject to successful evaluation & funding)

Job summary

The Wellbeing Co-ordinators will have an essential role in the response to the Coronavirus pandemic. They will work directly with older people to conduct 1-2-1 person-centred assessments and work with our clients to identify solutions to help them access high quality information & advice, practical support to stay independent, improve their social connection and keep active.

Post holders will work in closely with partners across the health and care system to ensure referrals are connected to the appropriate services, record and track client action plans using our impact measurement tools and monitor outcomes to allow Age UK Merton to successfully evaluate the extension of the Living Well service.

Responsibilities of the post are to:

  1. Triage and co-ordinate client referrals from a range of sources, primarily health and care, in conjunction with the Living Well Manager
  2. Communicate with referral partners to understand the trigger for referral and liaise with clients to build trust and encourage initial assessment
  3. Hold ‘guided conversations’ to assess clients’ needs and home risk, these will be conducted on telephone and through home visits
  4. Create person-centred action plans to enable clients to set realistic goals to improve their overall health and wellbeing.
  5. Connect individuals to support services catered to their needs at both Age UK Merton & external partners
  6. Provide ongoing support and co-ordination for clients to ensure that action plans are progressing, including regular liaison with partners across health, care and voluntary sector to achieve successful client outcomes
  7. Work with partners across health, care and voluntary sectors to build strong understanding of the service offer for older adults in the London Borough of Merton.
  8. Receive and respond to enquiries related to the programme by phone, in person and by e-mail
  9. Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required by the funder
  10. Understand the process for raising safeguarding concerns and the route of accountability   

Person specification


  • At least two years’ experience of working in a similar position – providing information, advice and/or wellbeing support for older or disabled people or people with long term conditions in the community
  • A comprehensive understanding of the needs of older people and the issues that affect them
  • Experience of making onward referrals and co-ordinating service interventions for vulnerable people
  • Experience of working with other professionals within health, care and voluntary sector
  • Experience of working in a multi-disciplinary team environment
  • Administrative experience, including record keeping and writing reports
  • Experience of working in partnership to deliver a service
  • Experience using client management database systems


  • Strong interpersonal skills - able to communicate well with clinical practitioners and senior management to staff peers and volunteers
  • Basic counselling skills or experience with motivational interviewing or willingness to acquire such skills
  • Friendly and approachable personality, able to build trust with older people
  • Ability to work in a target driven environment
  • Ability to undertake client assessments and set realistic goals
  • Strong problem-solving skills and ability to identify person-centred solutions
  • Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc.) to an intermediate level
  • Great organizational skills, able to manage a diary, set actions and keep on top of a busy workload
  • Ability to work without direct supervision and demonstrate initiative

How to apply

You can apply electronically by sending your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification. Your CV should be no more than two sides.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected. Please also ensure you complete the equal opportunities monitoring form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by 12 noon Monday 9th November.

More about Age UK Merton
Age UK Merton

We are Age UK Merton and our goal is to enable people in the borough to love later life.

As we grow older we face new challenges and ... Read more

Refreshed on: 02 November 2020
Closed date: 09 November 2020
Job ref: AUKM_H&WC
Tags: Social Care/Development, Social Work

The client requests no contact from agencies or media sales.