CR4, Mitcham
£25,000 - £29,000 per year
Permanent, Full-time
Job description

This is an exciting time to join the organisation at a period of growth in size and reputation and an opportunity to be at the heart of Merton’s response to Covid-19 recovery.

The I&A Adviser will have an essential role in the organisation, working directly with older people to triage and identify needs and provide advice to help people to access high quality support. Despite the rapidly evolving situation due to Covid-19 we anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (65+) across the London Borough of Merton.

Due to the nature of the role a car driver with access to own transport is essential.

The I&A Adviser will have an essential role in organisation, working directly with older people to triage and identify needs and provide advice to help people to access high quality support. The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (65+) across the London Borough of Merton. 

Summary of Duties:

  1. To explore the needs of older people, identifying options, providing high quality information and advice to older adults across multiple channels including face to face, clinics, home visits and telephone
  2. To perform benefit checks using our benefits calculation programme
  3. To support clients with forms and applications for benefits and other relevant matters such as accessible transport schemes e.g. Blue Badge, Taxicard, Dial-a-Ride
  4. To act as the client’s representative where required
  5. To complete case records and follow up actions on our confidential database
  6. To collect and report monitoring information
  7. To work with the Information & Advice Manager to support and train volunteers
  8. To liaise with external partner agencies in order to promote, develop and deliver the service
  9. To deliver outreach work and support events as required

How to apply

You can apply electronically or by post by sending your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by noon Thursday 19th August 2021.

More about Age UK Merton
About
Age UK Merton

We are Age UK Merton and our goal is to enable people in the borough to love later life.

As we grow older we face new challenges and ... Read more

Refreshed on: 30 July 2021
Closed date: 19 August 2021
Job ref: AUKM_IAA
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.