CR4, Mitcham
£24,000 - £26,000 pro rata per year
Permanent, Part-time
Job description

Job Title: Volunteering Co-ordinator

Reports to: Volunteering Manager

Salary: £24k-£26k pro rata

Hours: 22.5 hours a week

Contract: Permanent

Location: 277 London Road, Mitcham, CR4 3NT

The role is based at Age UK Merton’s office with occasional travel throughout the borough. The role will require some evening work for volunteer interviews and induction.


Job summary

The postholder will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and supervision. You will work closely with the Volunteering Manager to deliver the Merton Befriending Service, which provides 1-2-1 support for some of Merton’s most isolated older adults. You will also support volunteer recognition events and produce volunteer communications.

Key responsibilities of the post:

Volunteer co-ordination

  1. Deliver best practice volunteer management across all aspects of the volunteer journey – Recruitment, Induction, Training, Retention, Recognition & Exit
  2. Work with the Volunteer Manager and Age UK Merton service departments to recruit skilled volunteers to roles across the organisation
  3. Write-up create role descriptions for all volunteer positions across the charity
  4. Deliver clear, informative and comprehensive induction processes for new volunteers
  5. Support a programme of ongoing training to enhance volunteers’ skills and knowledge
  6. Support retention processes through supervision, feedback and ongoing dialogue with volunteers
  7. With the Volunteering Manager, develop meaningful recognition opportunities through local, national awards, events and regular communications
  8. Deliver the administration of the volunteer journey, including checking applications, obtaining references and overseeing Disclosure and Barring Service checks. At all times ensuring that volunteer records are kept within Age UK Merton’s data protection policy.
  9. Capture volunteering data to monitor and evaluate of the impact of volunteering for the organisation and producing reports as required for CEO, Trustees and funders.
  10. As above to maintain Age UK Merton’s volunteering database in relation to the role and undertaking any other administrative duties as necessary.


  1. Conduct home visits to assess clients’ needs and build understanding of their requirements
  2. With the Volunteering Manager, match volunteers with compatible service users
  3. Provide volunteer support sessions, offering on-going training and support ensuring that volunteers have an excellent volunteering experience
  4. Support the collection of quantitative and qualitative data
  5. Maintain strong working links with partners to ensure a cohesive approach and smooth working of the partnership to deliver the outputs and outcomes required
  6. Manage promotion of the service to outside agencies, especially any groups underrepresented on project outputs

How to apply

You can apply electronically, by submitting your CV and Personal Statement as relevant to the role, which can be returned to us by email or by post.

Please ensure that your supporting statement demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification.  These can be found in the next section of this pack.

Failure to complete a suitable Personal Statement will result in your application being rejected, please do not just submit CVs.

Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by 12 noon 13 December 2019.

Interview Process

Interviews will take place on Monday 16 or Tuesday 17 December. We will contact you as soon as possible after the closing date to let you know what the interview process will entail.

More about Age UK Merton
Age UK Merton

We are Age UK Merton and our goal is to enable people in the borough to love later life.

As we grow older we face new challenges and ... Read more

Posted on: 25 November 2019
Closed date: 13 December 2019
Job ref: AUKM-VC
Tags: Admin, Volunteer Management

The client requests no contact from agencies or media sales.