CR4, Mitcham
£24,000 - £28,000 per year
Contract, Part-time, 30 hours per week
Job description

We are recruiting a Volunteering Co-ordinator to join our exceptional, award winning volunteering department. This is an exciting opportunity for someone with a good background in volunteering to help us capitalise on a major surge in volunteering as a result of the Covid-19.

You will be working with volunteers to recruit, induct and match volunteers to support Merton’s most vulnerable and isolated older adults. This will give you exposure to a diverse range of people, a supportive working environment and unparalleled job satisfaction.

This is an exciting time to join the organisation at a period of growth in size and reputation and an opportunity to be at the heart of Merton’s response to Covid-19. You will be given training, regular supervision and development opportunities to help you excel in this role.

The role is based at Age UK Merton’s office with some home working and occasional travel throughout the borough. The role will require some evening work for volunteer interviews and induction.

The postholder will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and supervision. You will work closely with the Volunteering Manager and Volunteering Co-ordinator to deliver the Merton Befriending Service, which provides 1-2-1 support for some of Merton’s most isolated older adults and Carers Befriending Service. You will also support volunteer recognition events and produce volunteer communications.

Key responsibilities of the post:

Volunteer co-ordination

  1. Deliver best practice volunteer management across all aspects of the volunteer journey – Recruitment, Induction, Training, Retention, Recognition & Exit
  2. Work with the Volunteer Manager and Age UK Merton service departments to recruit skilled volunteers to roles across the organisation
  3. Write-up create role descriptions for all volunteer positions across the charity
  4. Deliver clear, informative and comprehensive induction processes for new volunteers
  5. Support a programme of ongoing training to enhance volunteers’ skills and knowledge
  6. Support retention processes through supervision, feedback and ongoing dialogue with volunteers
  7. With the Volunteering Manager, develop meaningful recognition opportunities through local, national awards, events and regular communications
  8. Deliver the administration of the volunteer journey, including checking applications, obtaining references and overseeing Disclosure and Barring Service checks. At all times ensuring that volunteer records are kept within Age UK Merton’s data protection policy.
  9. Capture volunteering data to monitor and evaluate of the impact of volunteering for the organisation and producing reports as required for CEO, Trustees and funders.
  10. As above to maintain Age UK Merton’s volunteering database in relation to the role and undertaking any other administrative duties as necessary.


  1. Conduct home visits to assess clients’ needs and build understanding of their requirements
  2. With the Volunteering Manager, match volunteers with compatible service users
  3. Provide volunteer support sessions, offering on-going training and support ensuring that volunteers have an excellent volunteering experience
  4. Support the collection of quantitative and qualitative data
  5. Maintain strong working links with partners to ensure a cohesive approach and smooth working of the partnership to deliver the outputs and outcomes required
  6. Manage promotion of the service to outside agencies, especially any groups underrepresented on project outputs


  1. Record information on the CRM database, Charity Log, including service monitoring data and provide accurate and timely monitoring reports as required by the funder
  2. Establish good working relationships with all relevant stakeholders & liaise with them when required– Age UK, social services, GP’s, hospital staff, family, community networks to ensure a coordinated and personalised approach to care and support planning
  3. Keep up to date with relevant legislation and policy, advising on and making any necessary modifications to accommodate changes.
  4. Be aware of safeguarding issues and to identify safeguarding situations in line with Age UK Merton policy
  5. Work in line with the relevant Policies and Procedures as relevant to the role, particularly data protection, confidentiality
  6. Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery
  7. Undertake any other duties that are requested and commensurate with the grade and remit of the post

How to apply

You can apply electronically or by post by sending your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by noon Monday 26th April 2021.

More about Age UK Merton
Age UK Merton

We are Age UK Merton and our goal is to enable people in the borough to love later life.

As we grow older we face new challenges and ... Read more

Posted on: 01 April 2021
Closed date: 26 April 2021
Job ref: AUKM_VC
Tags: Admin, Volunteer Management

The client requests no contact from agencies or media sales.