W10, London
£26,000 per year
Contract, Full-time
Job description

Job Title:                                Digital Inclusion Co-ordinator

Contract Type :                     Fixed Term up to end of April 2022

Hours :                                   35 hours per week (Monday - Friday) Flexible working hours

Salary :                                   £26,000 Per Annum Including London Weighting, plus up to 6% pensions contribution

Location :                               City of Westminster / Beethoven Centre, Third Avenue, London W10

Reporting to:                         Project Manager / Head of Services 


Age UK Westminster is seeking a Digital Inclusion Coordinator to work closely with our team to facilitate digital access and improve IT skills among older residents. The aim is through digital learning we tackle loneliness and isolation. 

This is a one-year pilot project commissioned by Central and North West London (CNWL) NHS Foundation trust to pilot provision that will reduce social isolation of older adults living at home across Kensington & Chelsea and Westminster (KCW) supporting delivery of care close to home in the least restrictive setting.  

The Social Isolation pilot will support and enhance existing Older Adult Mental Health services provided by CNWL by providing targeted outreach support to vulnerable older people including those living alone who are known to be more likely to experience social isolation, which has a damaging effect on their mental wellbeing. 

The role will include assessing older people’s basic needs and skills, providing the appropriate loan equipment and support to enable them to move forwards. Providing intensive coaching, support and troubleshooting with IT skills and equipment. Support and assistance, setting service users up with permanent equipment. 

The role will demand a division of time in the office and in client’s home in the City of Westminster and when needed in the Royal Borough of Kensington and Chelsea.

Functions of the Digital Inclusion Post

As a Digital Inclusion Coordinator, your role will be to:

·       To manage and maintain a caseload of clients with a holistic approach.

·       To support clients with a person-centred approach and enable them to achieve their goals within the resources of the services.

·       Initial home visits to carry out an assessment of the individual’s needs (including specific assessment of the service user’s needs and capacity in relation to ICT)

·       Issuing and setting service users up with digital loan equipment

·       1:1 coaching session to build confidence and skills with the installed equipment and enable individuals to communicate virtually with family and friends (use of email, video calling, online shopping, social media, internet browsing and other platforms) 

·       Practice sessions to continue building skills (may be remote/via Zoom/MS Teams/Video calls).

·       Trouble shooting/support, building additional skills, ensuring sustainability before intervention ends. 

·       Assistance with choosing, buying permanent devices/equipment, where appropriate 

·       Setting up established equipment/Wi-Fi etc, ensuring sustainability, return of loan equipment

·       Signposting older person to participate in iTea Parties, as well as enabling them to access other local services and participate more effectively in their communities.

·       To provide support to the part time Digital Inclusion Support Worker as and when needed

·       Covering the absence of the Support Worker when sickness or annual leave.

·       To develop handouts for clients for further self-support, when the service comes to an end.

  • To ensure service users are referred to and access other internal and external services as needed.

·        Monitoring, Evaluation & Reporting 

  1. To regularly review project and monitor agreed targets, using this information to advise on, initiate and develop service as appropriate.
  2. Evaluate the impact of this project on older people. Provide a wellbeing base line at the beginning of the intervention.
  3. Support the Project Manager in preparing monitoring report.
  4. To attend internal and external (including project review/monitoring) meetings relevant to the project.
  5. To update the database in a timely manner in relation to all activities and making sure accurate records are maintained.
  6. Provide case studies in relation to the project’s impact on clients and volunteers as requested by colleagues
  7. Keep confidentiality in respect of contacts and information 
  8. Working closely along the rest of team – Project Manager and Support Worker – to have consistency in the delivery of the service, across the two boroughs.


  1. Ensure all relevant administration and reporting is completed in a timely manner as required.
  2. To behave in a professional manner to build good working relationships with colleagues and external agencies. 
  3. The postholder will be required to be flexible with their working hours, as some activities and events may need to be conducted outside of regular working hours (evenings/weekends).
  4. To support colleagues with the provision of information as requested for other functions within the organisation.
  5. Implement the delivery of new standards as they arise.

6.       Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and Confidentiality.

7.       Report any maintenance or Health and Safety issues for further action as they arise.

8.       Undertake other duties that may from time to time be reasonably required, e.g., attending community events, assisting with small scale fundraising etc. 

9.       To complete any mandatory training in time and undertake any relevant sessions for the better delivery of the service.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

  • Line Management & Support from the Head of Services / Chief Executive 
  • Induction training and briefing 
  • Database training
  • Regular briefing/update meetings and emails
  • Provision of materials where appropriate

As a member of staff, you can expect: 

  • A full induction
  • Regular line management supervision and support from your supervisor and team members
  • The opportunity to participate in team meetings
  • Internal relevant to your role and to other areas of personal and professional development

Our office is open from Monday – Friday, 9.30am – 5pm. 

Person Specification

A predominance of the following are considered essential to the role:

  • An understanding of Digital Exclusion and the impact it has on older people especially around isolation
  • Ability to prioritise and manage workload 
  • Ability to assimilate and understand information by listening, reading and use of the telephone
  • Willing to work to guidelines and standards and to take a flexible approach to work 
  • Ability to listen to others and to explain things clearly without jargon or being patronising
  • Awareness of discriminatory practices and equal opportunity issues. 
  • Ability to work alone or as part of a team
  • Strong communication skills (written and verbal)
  • To develop and work with other and agencies; and to seek and offer support
  • Willingness and interest in learning, to attend training, meetings and other community events
  • Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.
  • Patient, tolerant and someone who enjoys supporting people to learn new skills.
  • An understanding of issues effecting older people
  • Able to reflect on own performance
  • Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea
  • Experience of managing and supporting staff or volunteers


  • One year experience working within the charity sector 
  • Mental Health and Wellbeing awareness
  • First Aid Training
  • Experience in designing and managing basic training materials 

-       Ability to speak one of Westminster’s and Kensington and Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi, etc).



More about Age UK Westminster
Age UK Westminster

Age UK Westminster is an independent charity which aims to promote the well- being of older people living in the City of Westminster and to hel... Read more

Refreshed on: 20 April 2021
Closed date: 26 April 2021
Job ref: DI Coordinator
Tags: IT, Digital

The client requests no contact from agencies or media sales.