London, Greater London
£24,500 - £27,000 per year
Permanent, Part-time
Job description

Job Title:                                Information & Advice Coordinator (Welfare Benefits)

Hours:                                    28 Hours per week 

Salary:                                    £24,500 - £27,000 per annum including London Weighting plus up to 6% Pension Contribution

Reporting to:                       Senior Information and Advice Worker  

Member of:                            Information and Advice Team


Age UK Westminster is committed to achieving equality of opportunity in both its service to the community and the employment of people and expects all employees to understand, comply with and promote its polices in their work. 

We currently have a vacancy for an Information & Advice Coordinator within the Information and Advice Team. The successful applicant will provide Welfare Benefits advice and assist with the completion of benefit claim forms for clients and their carers through a combination of home visits and telephone appointments. 

You will work closely with the Westminster City Council Joint Teams Benefits Officer based within the Home Care Charging team to ensure the smooth running of all service offered by Age UK Westminster as part of the Westminster Advice Services Partnership and able to monitor evaluate and report on a regular basis.


Function of the Post.

  • To compile financial information, provide Welfare Benefits advice and assist with the completion of benefit claim forms for older people and their carers through a combination of home visits and telephone appointments. 

Main responsibilities.

Joint Team working with Westminster City Council

  • To visit service users and prospective service users in their own homes or elsewhere to compile evidence of income/savings in order to calculate contributions towards Home Care Charges.
  • To provide Welfare Benefits advice and assist in completing benefit claims.
  • To compile evidence of disability related expenditure.


Information and Advice:

  • Interview clients in person, by telephone or by video
  • Explore the nature of the problem raised by the person and, where appropriate, their wider circumstances.
  • Identify and research information relevant to the users’ situation, drawing on information resources available.
  • Present and discuss information with the client in an accessible form, enabling them to identify a suitable solution.
  • Where appropriate and at the clients’ request, to act on their behalf and represent their interests with third parties by letter, telephone or in person.
  • Inform older people about services that may be available to them and how to access them, including Age UK Westminster services.  Where appropriate refer people to other agencies, and sources of help.
  • Give assistance with letter writing and completing forms.
  • To maintain detailed records and statistical data concerning client needs and actions taken.
  • Liaise closely with the Senior  Information and Advice Worker and partners, i.e. Department of Work and Pensions, Job Centre Plus, Westminster City Council, service users and their representatives.
  • Work with volunteers, assisting the I&A Team, when necessary.
  • Where appropriate to work with other local agencies in developing information and advice services, including talking to groups about the work of Age UK Westminster.
  • Keep up-to-date with relevant laws, policies and procedures – locally and nationally.
  • Work as part of the Age UK Westminster staff team.


  • To participate in general fund-raising and promotion events for Age UK Westminster when required.
  • To comply with Health and Safety regulations associated with your employment.
  • To comply with and promote Equal Opportunities and all other requirements as specified by Age UK Westminster’s policies and procedures.
  • To cover in the absence of Senior Information and Advice Worker
  • To undertake any other duties that may reasonably be requested by your line manager.


Person Specification




Welfare Benefits accredited qualification or similar Information and Advice accreditation  - Desirable                                           



At least one year’s experience of working with U.K. Welfare Benefits 

Knowledge or experience of the lives of older people in an inner-city multi-cultural environment and their carers


Excellent communication skills

Ability to listen to clients and to explain things clearly without jargon or being patronising


Ability to maintain records, write letters and fill in forms

Excellent time management and prioritising skills

Ability to work both under direction and independently within the requirements of the allocated task

Good IT skills and knowledge


Good organisational skills

Ability to work alone or as part of a team and to work with other Age UK Westminster staff and other agencies.


Personal Qualities

To show a caring attitude towards older people


Commitment to the core values of the charity.  

Commitment to equal opportunities.

To be level headed and calm


To be flexible and reliable


Application Instructions

If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification)

More about Age UK Westminster
Age UK Westminster

Age UK Westminster is an independent charity which aims to promote the well- being of older people living in the City of Westminster and to hel... Read more

Refreshed on: 11 May 2021
Closed date: 21 May 2021
Job ref: I&A
Tags: Advice, Information

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