£30000 - £32000 per annum
Permanent, Full-time
Job description

We have an exciting new opportunity here at Age UK to join our growing Digital and Technology team as a Desktop Support Analyst.

Utilising their skills and experience in desktop support engineering and service delivery, the successful candidate will deliver a proactive desktop support service to Age UK staff.

The post holder will be working within a small, friendly team, resolving technical issues and recommending solutions to end user problems.

The team are focussed on supplying an excellent service to their end users. We are therefore looking for driven applicants with strong communication skills, and who understand the importance of high-quality customer service.

You will have:

* Experience as a Desktop Support Engineer
* Demonstrable experience in Service Delivery, preferably from a Service Desk in an ITIL environment
* A proven track record of delivering outstanding Customer Service
* Strong communication skills
* Experience in the use of ITSM tools to manage incidents/requests/changes

Previous experience with the following:

* Office 365 administration and support
* Windows virtual desktop
* Telephony (Preferably Teams and Twilio)
* Windows 10 troubleshooting and support
* Microsoft Intune
* Active Directory/AAD

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Application resources
More about Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Posted on: 05 January 2022
Closing date: 19 January 2022
Job ref: Grp00723
Tags: IT, Digital

The client requests no contact from agencies or media sales.