Blackpool, Lancashire (Hybrid)
Up to £20519 per annum
Permanent, Full-time
Job description

Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team! Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. The team is split across these two locations. You must have a suitable space to work at home (all IT equipment will be provided). The role offers a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly to work.

This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

You will have:

  • Excellent communication skills
  • A confident and friendly telephone manner
  • Empathy, respect and kindness
  • A passion for supporting older people
  • The ability to work flexibly
  • Excellent IT skills including Microsoft Office
  • The ability to manage a busy workload
  • A commitment to promoting equality and diversity
  • A positive team player attitude to work

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

More about Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Posted on: 30 June 2022
Closed date: 14 July 2022 at 15:02
Job ref: Grp00879
Tags: Admin, Advice, Information