The Silver Line is the only free confidential helpline providing information, friendship and support to older people, open 24 hours a day, every day of the year. Due to an increased demand in recent months, they are looking to recruit overnight Helpline Officers to join their growing team.
Epitomising the values of The Silver Line and Age UK, the successful candidate for this post will act as the first point of contact for incoming calls from older people in need of support or just a friendly chat.
Working as part of a supportive team, you will be required to adhere to safeguarding procedures to keep callers safe from potential abuse or neglect.
This fantastic opportunity is perfect for a friendly individual with great communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.
Standard salary £10.20 per hour plus £2.75 per hour overnight premium (11pm-7am)
2x 28.08 hours per week on average (4 nights on, 4 nights off) 10:30pm to 7:15am
2x 28.08 hours per week on average (4 nights on, 4 nights off) 11:00pm to 7:45am
Candidates MUST be willing to travel to the Blackpool office when required.
You will have:
* Excellent interpersonal skills
* A sensitive and empathetic approach
* Good communication skills
* Basic computer skills
* The ability to adapt to a variety of situations that present within calls
* Experience of working as part of a team
* The ability to be calm under pressure
What we offer in return
* Competitive salary, 26 days annual leave + bank holidays
* Excellent pension scheme and life assurance
* Season Ticket Loans
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.