Up to £19300 per annum



About the organisation

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Job Description

Job Title: Information and Advice Adviser
Job Category: Service Delivery Team
Location: Ashburton, Devon
Salary: £19,300
Agreement Type: Permanent

Job Purpose

Do you love to challenge injustice? Do you want to empower our customers to manage their own later lives?

As an Information and Advice (I&A) Adviser you will be providing accurate, impartial, and comprehensive advice and information to enquirers who contact Age UK's flagship national telephone advice service 'Age UK Advice'.

Main Responsibilities

In this role you will receive extensive specialist training to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their rights in areas such as care at home or in a care home, maximising their income via benefit uptake, housing issues, managing their money and health in later life and many other issues related to later life.


The successful post holder will have excellent communications skills with the ability to provide accurate and friendly information in an empathic way and to offer advice over the phone and by email.

You will be customer focussed and committed to providing a high quality service that makes a real difference to the lives of older people.

Skills & Knowledge

You will be someone with:
* Excellent active listening skills
* The ability to learn and understand large amounts of complex information and legislation
* The ability to present clearly and concisely complex subject knowledge, both orally and in writing
* A reasonable level of general IT skills
* A passion to help older people have the later life they choose for themselves
* The ability and willingness to work within some time constraints
* A love of working within a warm and inclusive team environment
* A passion for providing a high quality service

Additional Information

All our Advisers complete an intensive induction programme lasting up to three months and receive on-going training, enabling us to respond to our customers' complex enquiries. We will consider applications from those who have not worked in an Information and Advice role previously but have some of the other skills listed above.
For a full list of benefits please click here

Our Ashburton office offers the following additions:
* Free onsite parking
* Car share opportunities
* Quiet room
* Staff room fully equipped with fridge and microwave
* Monthly and weekly wellbeing meetings including Carers support, fitness classes and book club

Interview process:
Fifteen minute telephone interviews offered for 25th January 2019
Assessment day on Monday 4th February 2019

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.