Up to £19300 per annum



About the organisation

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Job Description

Job Location: Cardiff

Salary: £19,300 (pro rata over contratual period)

Hours: 35 hours

Contract Type: Fixed Term until 31st December 2019

Job Purpose

Would you like to join a service that makes a real difference to the lives of older people in Wales?

As an Age Cymru Information Officer you will be providing accurate, impartial and comprehensive information by telephone, email or letter to enquirers who contact Age Cymru Advice. The successful post holder will have excellent communications skills with the ability to provide accurate and friendly information in an empathic way. You will be customer focussed and committed to providing a high quality service.

Main Responsibilities

In this role you will receive extensive specialist training to offer support to older people, their carers, friends and families as well as other professionals You will help service users navigate the sometimes complex welfare benefits system, understand their rights and entitlements and access the care and support they need to live a healthy and active life.

Experience & Skills

You will be someone with:

* Excellent active listening skills
* The ability to learn and understand large amounts of complex information and legislation
* The ability to present clearly and concisely complex subject knowledge, both orally and in writing
* A reasonable level of general IT skills
* A passion to help older people have the later life they choose for themselves
* The ability and willingness to work within some time constraints
* A love of working within a warm and inclusive team environment
* A passion for providing a high quality service

The ability to speak Welsh is desirable and knowledge of the Welfare and Benefits system would be an advantage.

Additional Information

For a full list of benefits please click here

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.