Closing in 5 days
Warrington, Lancashire (On-site)
Up to £22000 per annum
Job description

Age UK are currently recruiting for an organised Retail Support Coordinator to join our busy Help Desk Team in Warrington providing IT and network support to our Age UK Shops and Field Teams.

The successful candidate will be required to troubleshoot and resolve technical issues, recommend solutions to end user problems. Maintain accurate records according to processes including ticket data and standard operating procedures/ knowledge articles.

Main Responsibilities of the role:

* Manage End user support for software / hardware and LAN
* Configure and dispatch new/replacement hardware & manage stock
* Investigating and resolving issues with: Telephony / DSL / LAN / PDQ / Epos / Tills / PC
* Monitor networks and proactive problem management
* Responsible for issue logging and prioritising SLA's
* Effective communication between users / line managers and 3rd party providers.

Please note we will be actively interviewing throughout the advertising period; early application is highly recommended.

You will have:

* The ability to Meet and exceed KPI's and SLA's
* Successful experience working within a support desk or call centre environment
* Proficient in all O365 applications including Teams / SharePoint / OneDrive
* Proficient in the use of MS office applications, particularly Excel, Word & Outlook
* The Ability to work on own initiative and as part of a team
* A High level of education or equivalent business experience
* Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based is desired.
* Basic IT skills needed to function in a call centre environment
* Ideally have ITIL or SDI certification (D) Microsoft accreditation (D)

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

More about Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Posted on: 21 June 2022
Closing date: 05 July 2022 at 20:34
Job ref: Grp00866
Tags: Admin