London
£24000 - £26000 per annum
Permanent
Job description

Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your Customer Service skills to make the UK a better place to grow older, then we have the job for you.

We are recruiting for a proven Supporter Engagement Executive to join our experienced friendly team who support our valued customers, donors and stakeholders. The purpose of the Supporter Engagement Team is to provide excellent customer service to external stakeholders who engage with the charity predominantly within 3 core areas of our work - Fundraising, Campaigning and Local Age UK Partnerships. This is a busy and varied role where no two days are the same. From one day to the next you could be responding to enquiries on social media or email, dealing with a complaint over the phone, escalating issues to management or third parties, and accurately processing donations from supporters.

To succeed in this role you should be passionate about providing a great customer experience, and have the ability to deliver prompt and appropriate responses to enquiries or complaints from a broad selection of people including the public, our Local Age UK partners and supporters of the organisation.

About you

  • You should have proven experience within a customer service role.
  • You should have excellent communication skills both written and verbal.
  • You will have the ability to communicate and empathise with a range of people from internal stakeholders and colleagues to external supporters.
  • You will have the ability to handle emotionally challenging interactions, often with older people and people in vulnerable circumstances.
  • You will need to demonstrate good IT skills including proficiency using email, databases, CRM systems, payment processing systems and social media.
  • Experience within a charitable organisation would be beneficial to your application.

Our London office is currently closed due to coronavirus. Home working is currently in place, however a blend of office & home working will be implemented when restrictions ease.

What we offer in return

In return we can offer an excellent salary of between £24,000 to £26,000, and great benefits including 26 days annual leave + bank holidays, excellent pension (we contribute up to 6%), life assurance, healthcare cashback plan, season ticket loan, discounted gym membership, cycle to work scheme, technology purchase scheme, car lease scheme, flexible working and much more.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

More about Age UK
About
Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Posted on: 29 April 2021
Closed date: 13 May 2021
Job ref: Grp00564
Tags: Advice, Information