Blackpool, Lancashire
Up to £20520 per annum
Part-time, Temporary
Actively Interviewing
Job description

The Silver Line Helpline is the only free confidential helpline providing information, friendship and support to older people, open 24 hours a day, every day of the year.

We are now recruiting for a flexible, efficient Team Leader on a 10-month fixed term contract who will be responsible for supporting Managers in the delivery of a high-quality telephone support service to older people, ensuring that it is delivered in accordance with the Silver Lines values and operational policies and procedures.

This role is working 33.75 hours per week with start and end times between 7am and 11pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

Although advertised through Age UK, please note the hired candidate for this post will be employed by The Silver Line.


Candidates MUST be willing to travel to the Blackpool office when required.

You will have:

* Strong interpersonal and communications skills
* Flexibility to work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and when required for holiday and sickness
* The ability and commitment to lead and work as part of an effective, supportive team
* Responsibility for the shift as Shift Leader on a rota basis with other Team Leaders, maintaining a positive morale and motivation of the shift;
* To provide regular one to one support meetings with carer call advisors and advisors, agreeing personal objectives, development needs, performance appraisals etc
* The ability to follow strict procedures and protocols at all times
* Previous experience of supervising a team and performance management would be desirable but not essential

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays
* Excellent pension scheme, life assurance
* Season Ticket Loan.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

More about Age UK

Who we are

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more

Posted on: 06 January 2022
Closing date: 20 January 2022
Job ref: Grp00728
Tags: Admin

The client requests no contact from agencies or media sales.