Manchester, Greater Manchester
£29,000 per year (approx)
Contract, Full-time
Job description

akt is looking for a digital caseworker to support young lgbtq+ people who are homeless or at risk of homelessness across the UK. Based in our Manchester office, the successful applicant will be responsible for developing a digital offfer that meets all the current and potential needs of young people accessing our services.

Job Summary

  • Embed online chat as a core offer within akt for young people.
  • Identify and scope further areas digital work with young people
  • Develop and grow with the Assistant Director of Services to have a digital offer that meets all the current and potential needs of young people.
  • To assess the needs of young LGBT people who are homeless, vulnerably housed, or in a hostile environment, and to carry out signposting and brief interventions.
  • Maintain and deliver the quarterly performance management reports for digital services and participate in services committees to offer feedback on local performance.
  • Develop tools that monitor the impact of the digital work for those accessing the service.
  • Offer support to volunteers around digital engagement including live chat.
  • Create and maintain digital resources and signposting to allow you to engage with young people and signpost appropriately.  
  • Maintain and develop the online resource hub so it continues to meet the needs of young people accessing online support.
More about akt

akt supports lgbtq+ young people aged 16-25 in the UK who are facing or experiencing homelessness or living in a hostile environment. We suppor... Read more

Refreshed on: 10 August 2020
Closed date: 17 August 2020
Job ref: DCW
Tags: Advice, Information, Social Work