Manchester, Greater Manchester
£27000.00-£27000.00 per year
Part-time, Temporary
Job description

This is an exciting role to join our growing charity, working with LGBTQ+ young people who are homeless, vulnerably housed or living in a hostile environment across Greater Manchester. You will join us on a part time basis working 21 hours per week. 

About Us 

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK.   In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.  

Job Summary

  • To assist with establishing and embedding akt as a service within Manchester by promoting the organisation to external agencies through presentations, networking events and training.
  • To carry out holistic assessments of the needs of young LGBTQ+ young people who are homeless, vulnerably housed, or in a hostile environment, and to provide advice, support and advocacy to resolve housing or related issues.
  • Offer support to volunteers and social work students to welcome them and integrate them within akt Services team
  • Contribute to and maintain resources and signposting routes to enable young people to engage with appropriate services
  • Finding accommodation options and housing solutions for young people and being creative in sourcing new accommodation routes and building relationships with accommodation providers in cooperation with the services team.

Key Tasks

  • Provide casework with young people who are in crisis by empowering them to assert their rights and providing advocacy when they meet barriers to their housing rights and benefit entitlements
  • Managing expectations of young people by advising them on their legal rights and options and supporting them to recover from outcomes they may not be expecting
  • Maintain up to date case notes and records of work carried out with young people
  • Maintain a thorough and up to date knowledge of housing and homelessness legislation, including Part VII homelessness applications, legislation pertaining to 16 & 17 year olds (including Section 20 looked after young people) and ensure this knowledge is shared across the Services team.
  • Facilitate and support the involvement of young people in service development and social activities. and create opportunities for them to give feedback on the service they have received.
  • Advocate on behalf of young people to ensure they are included and consulted in all service planning and delivery.
  • Take an active role in Services meetings at an operational level.

Other responsibilities

  • To attend staff meetings and other meetings as required.
  • To liaise with other relevant organisations where appropriate and maintain effective working relationships.
  • To work as a lone practitioner and make use of a remote supervisor; attend regular supervision and report to supervisor where necessary.
  • To attend training as agreed with supervisor.
  • To respond to emergency situations including safeguarding in consultation with supervisor.
  • To undertake all tasks and job functions in accordance with the Trust’s equal opportunities policy.
  • Take responsibility for projects as requested by the Service Manager
  • To undertake other tasks and functions commensurate with the role e.g. Services involvement at Prides and assisting with supporting young people’s involvement with Fundraising events and activities.

PERSON SPECIFICATION (Knowledge, skills and experience required for the job)

Essential criteria:

  • Demonstrable experience of work in a relatable field e.g. homelessness, benefits advice, youth work or housing.
  • Knowledge and understanding of housing law and welfare benefits and experience of advocating on behalf of clients in a range of challenging situations.
  • Demonstrable experience of supporting young people in crisis and emergency situations, including knowledge and understanding of child protection, safeguarding and promoting the welfare of young people.
  • Demonstrable experience of referral and signposting work.
  • Ability to network with and work with a wide range of organisations.
  • Proven skills around LGBT equality and a zero‐tolerance approach to discrimination and exclusion on the grounds of age, gender identity, being married or in a civil partnership, being pregnant or on maternity leave, disability, race, religion or belief, sex, sexual orientation, socio‐economic status, or caring responsibility.
  • Demonstrable knowledge of common issues of young LGBT people, intersectional identities and complex related needs, and a proven ability to empower young people to achieve their goals.
  • Experience of working independently with autonomy and using own initiative to find solutions.
  • Experience of working under pressure in a time‐limited environment.
  • Knowledge and understanding of GDPR

Desirable criteria

  • A qualification in advice and guidance, housing, youth work, a related field such as social work
  • Experience of supporting, volunteers and or students.
  • Life experience that is relatable to the young LGBTQ+ people akt support with particular emphasis on the needs of trans young people
  • Knowledge and understanding of LGBTQ+ services and networks Manchester and the surrounding areas.

All akt employees are expected to demonstrate a commitment to our values, our codes of practice and the akt young people’s charter – which underpin and govern our work

Posted on: 30 November 2021
Closed date: 13 December 2021
Job ref: JR429631ManC
Tags: Support Worker, Social Work