Job Title: Digital Retail Volunteer
Reporting to: Shop Manager/Retail Area Manager
OVERALL PURPOSE OF ROLE
MAIN ACTIVITIES AND RESPONSIBILITIES
Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business runs at full potential.
This role is intended for individuals experienced in digital retail operations using the Shopify system. Candidates should have experience in photographing stock ready for input and providing excellent customer experience from purchase to delivery. Duties include organizing, preparing, photographing, pricing, inputting and packaging stock.
Individuals will be expected to work to the high standards expected at all Alex TLC shop premises according to the requests of the e-Commerce Manager, as a team member, taking full responsibility for all duties undertaken.
Participation in all training and legislative checks required by Alex TLC, statutory and specific to role.
CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)
Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.
Expert knowledge of the safe and correct use of all equipment used in their day to day tasks.
OTHER FEATURES OF JOB
Lunch and travel expenses are provided following a minimum time commitment of six hours.
Hours of work are according to those agreed between yourself and the Shop Manager.
Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.
209 High Street, Penge, London SE20 7PF
EDUCATION, QUALIFICATIONS AND TRAINING
- GCSE, ‘O’ Level or equivalent Mathematics and English Language
- A level or equivalent computing qualification or training
- Basic understanding of leukodystrophy and the work of Alex TLC
- charity or other retail
- online digital selling platforms
WORK BASED COMPETENCIES
- Excellent computer skills
- Excellent writing skills
- Excellent numerical ability
- Excellent organisational skills
- Ability to work in a team
- Calm under pressure
- Commercial acumen