Are you looking for a part-time job, would you like to join our team? All We Can is looking for an enthusiastic and skilled administrator to join our small, friendly team. We are looking for someone who is proactive, energetic, motivated and shares our commitment to helping people living in some of the world’s poorest communities by ending the suffering caused by inequity and injustice. .
The ideal candidate will be a good team player with an eye for details and good communication skills. Primarily supporting the team with processing donations and thanking supporters in a timely and friendly manner, this role is vital to ensuring excellent customer service for All We Can’s supporters. Could this be the opportunity for you?
Have a look at the job description and see if this is the job you have been looking for. If it is, we would love to hear from you. Please complete the application form and return it to us by 12:00 6th November.
Salary: £23-25k according to experience per annum (pro-rata)
Term of appointment: Permanent, Part-time (17.5 hours per week)
N.B.: You must have the right to live and work in the UK to be considered for this role.
About All We Can:
All We Can is an international development and emergency relief organisation. It helps find solutions to poverty by engaging with local people and organisations in some of the world’s poorest communities to end the suffering caused by inequality and injustice.
All We Can is the Methodist development and relief agency and an integral part of the Methodist Church in Britain’s response to international development and relief with its vision, priorities and values grounded in Christian principles.
Applications will be reviewed as soon as they are received, so early submissions are encouraged.
Applications are welcome until the deadline of 12:00 6th November.
Interviews will be held on the 19th November.
Applications will be reviewed on an on-going basis and interviews of strong candidates may be conducted before the advertised date. Early applications are strongly recommended.
Note: We do not accept CV’s or other documentation, the All We Can application form must be completed for you to be considered for the job. The appointment is subject to a Disclosure and Barring check, please see application form for full details. We do not wish to be contacted by recruitment agencies.
Location: Methodist Church House, 25 Marylebone Road, London, NW1 5JR
Purpose: To provide excellent supporter services, including donations processing, to All We Can supporters and volunteers, and administration support for All We Can’s Fundraising and Marketing Team
Responsible to: Direct Marketing and Supporter Care Manager
1) All We Can staff
2) All We Can trustees
3) Office volunteers
1) Supporters, donors and enquirers:
- Individuals, including church ministers and volunteer co-ordinators and speakers
- Representatives of Churches, Circuits and Districts
- Funding bodies (both private and public)
- Representatives of overseas or UK partner organisations
- Main tasks and responsibilities
1. To process donations and record income
a) Ensure that details of all donations received are input into the Raiser’s Edge database.
b) Support the Team Administrator with producing batch sheets for financial processing and ensure the daily totals tally.
c) Input information into the database pertaining to supporters, logging responses to adverts and appeals, and ensuring that records are corrected and updated on a regular basis.
d) Administer the processing of Direct Debits including setting up and logging on Raiser’s Edge, reconciling donations across CAF and Raiser’s Edge, trouble shooting, sending out updates and letters, and supporting the Direct Marketing and Supporter Care Manager in monitoring growth and attrition rates for regular giving.
e) Generate receipt letters and personalised responses relevant to a range of donations from All We Can supporters, and work with Direct Marketing and Supporter Care Manager and the Fundraising and Marketing Team on improving the way donations are acknowledged including drafting ‘special letters’ for larger gifts and for Senior Leadership Team response
f) Liaise with Finance in reconciling donations recorded on the financial system and Raiser’s Edge, as far as is possible including checking bank statements and updating records for third party platforms including Stewardship and Just Giving
g) Support the Fundraising and Marketing Officer in administering Gift Aid declaration forms, including processing Gift Aid envelopes, following up on donations which have not been gift-aided and filing Gift Aid declarations.
h) Respond to resource requests and record despatch on Raiser’s Edge
i) Responsible for ensuring the correct filing for donations and supporting the Direct Marketing and Supporter Care Manager in archiving donations
j) With other members of the Supporter Care team, undertake a range of administrative tasks to support the work of the team. This workload increases significantly when there is a humanitarian aid disaster
2. Supporter Services
a) Process and respond to enquiries, requests, orders and donations from supporters through post, telephone, online, and via email ensuring each supporter receives the appropriate response
b) Keep the supporter database (Raiser’s Edge) up to date with accurate contact and supporter engagement information and maintain database documentation
c) Support the delivery of database improvement projects as required by the Direct Marketing and Supporter Care Manager
d) Maintain the administration of email consents on Raiser’s Edge updating information regarding email unsubscribes
e) Update supporter records to reflect direct mail campaigns received
f) Support the wider Fundraising and Marketing Team during busy periods with answering and responding to supporters’ general enquirers to All We Can, handling incoming post, emails and telephone calls, and assisting with supporter or public visitors to the office
g) Stay up to date with our overseas partnerships, emergency responses, and programmes and other activities in order to provide relevant and up to date information to enquirers
h) Collect and communicate relevant stories, trends and activities from supporters to the wider team where appropriate
a) Attend team meetings and other meetings as appropriate and input into developing effective and efficient administrative processes
b) Use Microsoft Office packages and other digital systems to perform the functions of the role effectively and adapt well to future technologies
c) Any other reasonable duty consistent with the responsibilities of the post as requested by your manager, the Direct Marketing and Supporter Care Manager, the Director of Public Engagement, or a member of the All We Can Senior Leadership Team
4. Corporate responsibilities
a) Ensure familiarity with and adhere to All We Can’s policies and procedures and keep informed of all cross departmental activities
b) A commitment to All We Can’s vision, mission and values, and accepting of its identity as an international development, relief and advocacy organisation actively engaged with the Methodist Church
Method of Assessment
Education and training
Good literacy and numeracy skills
Proficiency in online / database systems
Proven ability of using Raiser’s Edge
Proven ability in a customer or supporter facing role
Experience of working in an administrative or support role
Proven ability to work effectively and enthusiastically in a team
Willingness to take on new challenges and responsibilities
Special knowledge and skills
Excellent oral and written communication skills
Good interpersonal skills, including a friendly telephone manner and the ability to build relationships with donors and supporters
To be comfortable relating to Christian groups and individuals, as well as other staff
Proficient in computer skills, including use of Microsoft Word, Excel, Outlook and PowerPoint
Strong leaning to digital processes to improve productivity
A systematic, organised and planned approach to work and strong attention to detail
Able to work under pressure, plan and manage time effectively and prioritise a range of varied tasks effectively
Proven experience of multi-tasking and work in a fast paced environment.
Commitment to All We Can’s vision, mission and values, and accepting of its identity as a faith based international development, relief and advocacy organisation actively engaged with the Methodist Church
A demonstrable interest in international development and/or the charity sector
Self-motivated, able to work on own initiative, while working as part of a small team
Reliable, adaptable and flexible
Sensitive to the complexities of cross-cultural communication
A willingness to undertake extra training as appropriate
Method of Assessment: A – Application Form, I – Interview, W – Written exercise, P – Presentation, G – Group exercise, Q – proof of qualification (certificates or transcripts)
All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691