Customer Experience Executive
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Experience Executive
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £36,326 actual per annum
Closing date: 25 July 2019
Interview date: TBC
About the role:
This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across our fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters’ experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.
You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of our supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
You may have experience of the following: Customer Experience Executive, Customer Experience Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Assistant, Customer Relationship, Insights, Contact Centre, Charity, Charities, NFP, Not for Profit, Third Sector, etc.