Supporter Care Advisor
Contract Type: Fixed Term contract for 6 months.
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week
Closing Date: 05 June 2022
Interview Date: TBC (at our Plymouth Office)
Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About Alzheimer's Society
We are Alzheimer’s Society, the UK’s leading dementia charity. We are a vital source of support and a powerful force for change for everyone affected by dementia. We provide help and hope.
Dementia can devastate lives, but we won’t stop until we improve everyone’s experience. By 2025, 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends are affected.
We provide help - we support people affected by all types of dementia through some of the hardest and most frightening times. Whoever you are, whatever you’re going through, you can turn to us for practical advice, emotional support, and guidance to the best next step.
We provide hope - we are, and we empower people affected by dementia to be, a leading force for change - using cutting edge research and influencing?to push for breakthroughs that’ll change the lives of people affected by dementia, now and in the future.?
Together, we will make sure people living with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.
About the role
We are looking to recruit a Supporter Care Advisor to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at the Alzheimer’s Society to enable us to provide first class supporter services to our supporters, staff and volunteers.
To be the first point of contact delivering excellent Supporter Care to Alzheimer’s Society’s customers, including supporters and potential supporters by having enriching one to one conversations across a multitude of channels, primarily email. Through answering queries and taking donations, you will deliver a high level of Supporter Care through building rapport, and inspiring supporters about the work the Society does whilst maintaining accurate database records that reflect and enhance the customer experience.
We’re looking for someone with a great personality who can become a key person in our friendly team.
- A strong sense of empathy and an awareness of what is most appropriate is vital.
- Excellent customer service (essential)
- Excellent verbal and written communication skills (essential)
- Excellent IT skills
- Excellent attention to detail (essential)
- Great track record of providing high quality customer service in a similar environment.
- Ability to process at high speed and at a very high standard.
- Experience of using a contact management database
- Determination to produce and maintain a high standard of work.
- Data quality is key to the role.
- Demonstrate ability to multi-task as you will be able to manage a varied and challenging workload
- Have experience of working to deadlines.
You may have experience of the following: Supporter Care Adviser, Care Adviser, Support Adviser, Customer Service Adviser, Customer Support, Client Support, Supporter, Support Services, Customer Services, Adviser, Information Adviser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.
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