Birmingham, West Midlands
London, Greater London
Manchester, Greater Manchester
£28,000 per year (plus £3,000 London weighting if applicable)
Contract, Temporary, Fixed-term for 6 months initially Contract, Full-time
Job description

Enquiry and Nurture Manager (Customer Service) (Fixed Term, 6 Months initially) 

Full Time 37.5 hours per week 

London, Birmingham or Manchester  

£28,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for

We are looking for a motivated and talented candidate with sales and customer service experience to join Ambition Institute as a Enquiry and Nurture Manager, initially for a fixed term period of 6 months.

The Enquiry and Applicants team is responsible for the ‘B2C’ sales of the organisation, selling directly to consumers who are interested in a programme for themselves, and selling programmes whose school has purchased programmes on their behalf. The team does this through proactively responding to first enquires, strong nurture campaigns throughout our pipeline and a smooth application and on-boarding process.

The Enquiry and Nurture Manager will be responsible for ensuring successful sales to consumers. To be successful in this role you will need to oversee the wider enquiry and nurture team to make successful sales, creating compelling nurture campaigns to those in the pipeline, liaising with the marketing and wider sales teams to create united approaches, and analyse lead generation activities.

Please refer to our Job Pack available on our vacancy page for more details.


Who are Ambition Institute? 

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.  


Our offer 

We are happy to announce that we will be able to offer you: 

  • Flexibility on how you work – agreed between you and your line manager 
  • A competitive annual leave entitlement of 25 days, plus bank holidays 
  • 2 additional annual leave days for 1 day booked during December over the festive period 
  • A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 
  • Competitive salary rates  
  • Access to an interest free season ticket and bike loans, as well as eyecare vouchers 
  • An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 
  • A robust learning and development offer that ensures your continuous professional development 


How to apply 

All applications must be received by the closing date, midnight on Sunday, 21 March 2021. Interviews will take place on 24 and 25 March 2021. 

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

More about Ambition Institute
Ambition Institute

We’re a new, bold organisation formed from the merger of two education charities, Ambition School Leadership and the Institute for Teachi... Read more

Posted on: 05 March 2021
Closed date: 21 March 2021
Tags: Admin, Advice, Information