Birmingham, West Midlands
Holborn, Greater London
Manchester, Greater Manchester
£28,000 - £31,000 per year
Permanent, Full-time
Job description

We’re searching for a successful candidate who will led a team of senior associates and associates across a range of programmes ensuring a high quality participant experience. They will also work collaboratively across the organisation as the Participant Support lead on the NPQ Alliance programme providing an excellent customer experience for our partners on this programme.

If you have excellent customer service skills, alongside being able to manage multiple priorities with excellent attention detail this may be the role for you.

The ideal candidate will possess the following qualities: 

  • A strong commitment to helping educators serving children from disadvantaged backgrounds to keep getting better

  • Experience of delivering excellent customer service

  • Proven strong stakeholder management (internally and externally) including ability to deal with difficult conversations

  • Detail orientated and proven ability to ensure accuracy and a meticulous approach to data

  • Ability to shape communications through the use of multiple channels to engage and support participants through their learning journey

  • Excellent organisation and ability to take a strategic approach to the end to end programme journey. 

  • Excellent communication skills (written and oral)

  •  Excellent team management skills.

  •  Good budget management skills.

  • Ability to create and implement processes to make improvements

  • Proactive and ability to take a solution-focused approach to problems

  • Ability to manage multiple and competing priorities 

Our offer 

We are happy to announce that we will be able to offer you: 

  • Flexibility on how you work – agreed between you and your line manager 

  • A competitive annual leave entitlement of 25 days, plus bank holidays 

  • A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

  • Competitive salary rates  

  • Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

  • An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

  • A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.  

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

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Posted on: 17 October 2019
Closed date: 01 November 2019
Tags: Senior Management

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