Who we are looking for
We are looking for a motivated and talented Participant Support Manager to join our Participant Support team. The role will lead a multi-tiered team providing the interface between the organisation and our teachers and leaders on a range of our programmes and provide varied support to these participants. The expectation is that the Manager will also act as Business Partner across a number of programmes acting as the point of escalation for the programme externally ensuring we deliver a timely and high quality experience. This role will act as the point of escalation for the programme externally with our Partners ensuring we deliver a timely and high quality experience.
Internally, the Participant Support Manager will work collaboratively with the Programme Leader, providing advice and strategic support in regards to participants and partners and work in a matrix structure with other programme operations departments. The Manager will be responsible for overseeing the quality of engagement with their participants/partners and maintaining an excellent participant experience. They will lead on the development of participant/partner engagement and communication plans and ensure all programmes under their leadership are accurately tracking participant engagement.
Based in one of our London, Manchester or Birmingham offices, and reporting to the Participant Support Associate Director, you will be an individual with experience of delivering excellent customer service. We are looking for someone who has previously managed multiple stakeholders, including the ability to deal with difficult conversations. The successful candidate will have excellent written and oral communication skills, good budgeting skills, and will be able to take a strategic approach to the end to end programme journey.
Who are Ambition Institute?
Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.
We are happy to announce that we will be able to offer you:
Flexibility on how you work – agreed between you and your line manager
A competitive annual leave entitlement of 25 days, plus bank holidays
2 additional annual leave days for 1 day booked during December over the festive period
A generous employer pension contribution of 11% (10% pension plus 1% NI rebate)
Competitive salary rates
Access to an interest free season ticket and bike loans, as well as eyecare vouchers
An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters.
A robust learning and development offer that ensures your continuous professional development
How to apply
All applications must be received by the closing date, 09:00am on 20th July 2020
The expected timeline for interviews is as follows:
Interviews: w/c 27th July 2020
To apply for this role, or any of our other vacancies or for any questions or queries please visit our website.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.