Animal Free Research UK
Hitchin, Hertfordshire
£20,000 - £24,000 per year
Permanent, Full-time
Job description

Supporter Care Officer
Hitchin, Hertfordshire
£20,000 - £24,000 per annum

Animal Free Research UK is looking for a Supporter Care Officer to provide expert customer care to the charity’s supporters, advising on, implementing and delivering best practice at all touch points. This is a rewarding role, offering the opportunity to play an integral part in an organisation dedicated to creating a world where human diseases are cured faster without animal suffering.

Reporting to the Digital and Direct Marketing Manager, you will be the first point of contact for supporter queries. You will be responding to all phone, mail, email and social media enquiries so you’ll need to be a superb communicator (written and verbally) to deliver the best supporter journey possible for both new and established donors.

Additionally, you will work closely with our marketing team, assisting in the development of creative content to engage supporters. This will include assistance with our supporter newsletter, writing copy and liaising with our suppliers.

If this sounds like you and you want to bring your insight, knowledge and passion into an environment where it will make a real difference, apply now! We are able to offer a salary of £20,000 - £24 000 plus benefits including 30 days’ holiday (plus Bank Holidays), with excellent opportunities for development.

To apply for the role of Supporter Care Officer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Supporter Care Officer, Support Co-ordinator, Customer Care Officer, Customer Care Co-ordinator, Creative Content Support Officer, Create Content Support Co-ordinator, Communications Officer, Communications Co-ordinator.

Posted on: 02 August 2019
Closed date: 01 September 2019
Job ref: HWHHX1209/GW-RD
Tags: Social Care/Development, Operations