London, Greater London
£23,628 - £26,698 per year
Contract, Full-time
Job description

Authority: Apasen


Post Reference No: HCS/LBR/CC/421

Responsible To: Project Manager

Job Title: Care Coordinator

Grade / Salary Range: G1: £23,628 to 26,698k p/a (subject to experience) 


Under the direction of the Home & Community Services Project Manager, assist in the provision of a range of domiciliary services to children and adult within their own homes, that meets national Minimum Standards for Domiciliary Care. To manage the day to day service to service users, within locality, meeting policy objectives and statutory requirements. This will include the provision of service user support and supervision to staff.


  1. Service Users
  2. Staff Supervision
  3. Quality Monitoring
  4. Liaison
  5. Administration
  6. Miscellaneous


  1. Service Users:
    1. Assessing and processing referrals for new care packages
    2. Accepting and processing changes and amendments to existing care packages
    3. Assigning care workers to service users in line with the standards, processes and requirements of the organisation
    4. Working with other members of the team to ensure high quality service provision
    5. Maintaining a good level of communication with all relevant parties involved in the provision of service users’ care
    6. Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure changes are reflected as soon as possible on the rostering system.
    7. Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity. Prepared to go out on care calls when required whether as part of a package or in an emergency.
    8. The monitoring and implementation of service standards for the company. Ensure detailed records and documentation are maintained of all activities as required by company standards.
    9. To co-ordinate the carer team by providing line management support and supervision. Provide support also through timely provision of details of care and directions for travel to service users’ home. To monitor overall Home & Community Services staffing levels and to motivate staff, ensuring an appropriate skill mix within the team. Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
    10. Ensure that work undertaken is conducted in a manner which is safe to staff and service users.
    11. Ensure that services provided are sensitive to the differing cultural needs, and promote ethnically sensitive practices.
    12. Assist in identifying potential problems with service users or within their homes, which may put staff at risk and ensure any issues are fed back to the Manager, the Assessment Team and any other member of staff responsible for the delivery of services.
    13. To investigate minor complaints as directed by the Manager in line with service procedures. 
  2. Staff Supervision and Development
    1. Organise and deploy staff by arranging efficient programmes of work within a locality, consulting as appropriate with Manager.
    2. In liaison with the Manager, ensure staffs have a workload related to their skills, experience and level of responsibility.
    3. Undertake staff supervision (and Performance Review and Development meetings) within a locality to ensure that duties are performed in line with service objectives and procedures.
    4. To participate in the recruitment and selection process as required.
    5. Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures. Identify team developmental and training needs and oversee the provision of training as required with support and guidance with the Team and Training Manager.
    6. To initiate the absence management procedures, including conducting return to work interviews.
    7. To assist and participate in induction training, as required under the direction of the Manager.
    8. To undertake NVQ assessments, including attendance on relevant training and/or development programmes.
    9. To arrange and conduct team meetings as required, contributing to an effective system of communication and updating staff on changes to procedures/policy.
    10. Supervise operational team in the absence or direction of the Manager. Routinely observe and monitor the operational team and senior care staff. 
  3. Quality Monitoring
    1. Under the direction of the Manager assist in the quality monitoring processes, undertaking visits as required, in line with procedures and assist in maintaining health and safety records/risk assessments.
    2. At the request of the Manager, follow up any concerns arising from quality visits or problems with private sector providers and ensure initial action is taken.
    3. Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures. Ensure Service Users reviews are conducted and documented. Maintain complaints and compliments file. Provide excellent customer care. Home & Community Services 
    4. Ensuring the quality of service always taken as the highest priority. Assisting the manger to uphold standard of excellent practice.
    5. Working closely with the Field Care Supervisor and Quality Monitoring Officer to improve the shortfalls in the standard of work.
  4. Liaison
    1. Liaise with relatives, carers, volunteers, private and voluntary sector staff, Assessment Teams, Brokerage, Health staff, and other internal/external departments as required to ensure appropriate delivery of services
  5. Administration
    1. To be responsible for checking and authorising time sheets and payment / travel claims for staff.
    2. To authorise annual leave for staff working within the locality whilst ensuring adequate cover is maintained.
    3. Ensure accurate and up to date records are maintained, as required by National Minimum Standards and other policy/procedures.
    4. Assist in the collection and collation of Management information.
    5. Ensure that invoices are submitted accurately and reflecting the number of hours provided and purchased and authorise payments and budgets. 
  6. Miscellaneous
    1. Attend meetings, briefings, case conferences and training courses, as directed by the Manager.
    2. To undertake such other duties and responsibilities of an equivalent nature, as may be determined by the postholder’s supervisor from time to time, in consultation with the postholder.
    3. The post holder’s duties must at all times be carried out in compliance with the organisation Equal Opportunities Policy and other policies designed to protect employees or service users from harassment.
    4. Take reasonable care of the health and safety of self, other persons and resources whilst at work.
    5. Co-operate with management of the Service as far as is necessary to enable the responsibilities placed upon the Service under the Health and Safety at Work Act to be performed, eg operate safe working practices.
    6. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards service users or employees, including those who may be for example from minority ethnic communities, women, disabled or older people. The postholder should also counteract such practice or behaviour by challenging or reporting it.
    7. Carry out any other duties reasonably required of the post. 


Relevant Criteria

  • E- Essential
  • D- Desirable
  1. Relevant Experience
    • At least two years' experience in a care coordinating capacity in domiciliary care within the previous five years. E
    • Minimum of 2 years’ experience of management organisation of tasks, liaison meetings, managing resources etc., including operating administration procedures, e.g. rotas. E
    • Experience in a supervisory role. D
    • Experience of dealing with people in a negotiating/facilitating role. D
  2. Education and Training Attainments
    • ​​NVQ Level III in Administration/ Care management or commitment to undertake within reasonable timescales. E
    • A standard of literacy and numeracy in order to prepare written correspondence, maintain records, analyse information and prepare reports. E
    • Relevant courses on Risk Assessment (Level 3) and Movement and Handling training. D
    • Relevant courses on Health and Safety training including Safeguarding of vulnerable adults and children. E
  3. General and Special Knowledge
    •  Knowledge and understanding of the differing physical, psychological and social needs pertaining to the specific user. D
    • An awareness of equality issues and their implications in this work setting. D
    • An awareness of and commitment to implementing health and safety requirements relevant to the community setting. E
    • General knowledge of legislation and Government guidelines including CQC and National Minimum Standards for Domiciliary Care. E
    • A knowledge of the services of other agencies, i.e. Health and voluntary organisations. D 
  4. Skills and Abilities
    • Ability to communicate both verbally and in writing with carers, service users, their families and other agencies. E
    • Ability to contribute to and encourage team work and to maintain high standards of work within a busy environment. E
    • Ability to assess/analyse information and take appropriate action. E
    • Ability to assess situations and make appropriate decisions. D
    • Ability to deploy resources effectively and contribute to effective budget management. D
    • Ability to supervise staff, the delegation and monitoring of work and identifying and implementing their training and development needs. D
    • Interpersonal skills to lead and motivate the staff team. D
    • Ability to collate information and present orally or in written form. D
    • Ability to maintain management systems and procedures, particularly those which evaluate and develop service provision and staff performance. D
  5. Any Additional Factors
    • Ability to work flexible/unsociable hours on occasional weekends bank holidays and evenings. E
    • Willingness to be flexible and responsive to change. E
    • Ability to attend meetings and reviews. E
    • Willingness to continue further training and development and contribute to a Personal Development Plan. D
    • Ability to travel as required in the post using either public or own transport for which the relevant allowance will be paid. (Adjustments can be made for applicants with a disability). D
  6. Other Work Requirements 
    • Please note that a conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. 
Application Instructions

To ensure the covering letters coincides with the expectations of the Person Specification.

Refreshed on: 09 October 2021
Closed date: 24 October 2021
Tags: Social Care/Development, Care Management