£19,000 - £21,000 per year
Permanent, Full-time
Job description

Job Description

Title: Service Delivery Co-ordinator (please note that this role is know as Patient Services Co-ordinator within the charity)

Reports to: Administration & Services Lead

Based at: Remotely – Must be able to travel as required for General Meetings and Charity Events

Job Purpose: To provide direct emotional and practical support to patients and carers

Key Responsibilities, but not limited to:

  • Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity
  • Using the central database to record all correspondence, ensuring permission is gained to follow GDPR.
  • Identifying gaps in patient information and assist in developing relevant medically approved resources to reflect current guidelines, treatments, services and advances
  • Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums.
  • Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global F Aware Week, Know Your Pulse & Support Groups etc
  • Build a central database of case studies
  • Gather content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources and interviews with medical advisors as necessary
  • Propose titles and speakers for patient educational events and develop virtual educational videos

Person specification:

  • Must hold a full and clean UK Driving License
  • Educated to GCSE level (or equivalent)
  • Excellent verbal and written communication skills
  • Computer literate, with basic knowledge of Microsoft Word, Excel and Outlook
  • Excellent organisational skills, with the ability to prioritise and manage own workload
  • Can work flexibly, and as part of a team
  • High standard of care to approach with attention to detail
  • Can undertake a wide variety of tasks and multi-task with ease.
  • Friendly and polite, with the ability to sympathise
Posted on: 22 April 2022
Closed date: 22 May 2022 at 23:59
Tags: Admin, Advice, Information

The client requests no contact from agencies or media sales.