Art Fund is run by passionate professionals who are dedicated to supporting museums and galleries around the UK, and making art accessible to everyone. Help us with our mission – join our team.
We offer an excellent benefits package with generous annual leave, an Art Allowance that includes a paid half-day a month to visit exhibitions and galleries, and regular lunch-and-learns to support your development. We are a friendly, welcoming and supportive team.
Senior Operations Manager, Supporter Experience
Salary – £40k p.a.
Location – King’s Cross, London/Hybrid
Art Fund is the national fundraising charity for art. We believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are.
We give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. We are supported by our growing membership of 139,000 through the National Art Pass, as well as the generosity of many trusts, foundations and other individuals.
We are looking for a new key member of the team, who can bring an innovation mindset and who can drive excellence in our end to end supporter operations, building on the work already achieved in digitising and transforming our processes to better serve our members and donors. With substantial supplier management experience and 5 years plus experience in a customer service environment, you will be well versed in initiating change and in managing large complex data sets and overseeing the automation of processes. Excellent knowledge of Direct Debit, payment systems, gift aid etc... is essential, as is an ability to work collaboratively with key internal stakeholders, such as finance.
This role is located at our King’s Cross office (2 Granary Square, London N1C 4BH), although a 6 month hybrid working trial has commenced from October. This trial period requires full time staff to attend the office 6-8 days per fortnight.
Closing date: 23rd December 2021
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
This post is UK-based. Non-UK nationals will require current and valid permission to work in the UK.
No agencies please.