Arthur Rank Hospice Charity
Cambridge, Cambridgeshire
£26,000 per annum, pro rata
Permanent, Part-time
Job description

Supporter Care Manager
Hours: 21 per week
Salary: £26,000 per annum, pro rata
Contract: Permanent
Based: Cambridge

Arthur Rank Hospice Charity has an outstanding reputation for excellence in palliative and end of life care. We support people in Cambridgeshire, who are living with life-limiting illnesses and advance conditions. Our positive and practical services deliver care, counselling and education, helping patients to live well and their families to live on.

Our excellent staff survey results in 2018 helped us to achieve gold accreditation in the Best Employers (Eastern region) and in February 2019 we announced that our Cambridge Hospice has joined the success of our Alan Hudson Day Treatment Centre in achieving an ‘Outstanding’ CQC rating.

The Hospice’s Team has a tight knit and supportive culture, it is a culture of hard work, efficiency and ‘going the extra mile’ and we are currently looking for a Supporter Care Manager to join this team.

This is a very exciting role in which you will have direct accountability for the management of our Fundraising Database ‘Donorflex’. It is a hands-on role where you provide strategic reporting and insight to the function. You will line manage, support and develop Supporter Care Officer, run regular audits and, when appropriate, train/retrain colleagues ensuring users are utilising the system effectively.

The postholder will also be responsible for the maintenance and development of the database, to ensure it meets the requirements of the Fundraising and Communications Team and all applicable regulations.

The successful candidate will be educated to A Level standard or above, have excellent IT experience with good working knowledge of Excel or similar database products, experience of data capture of Gift Aid, supporter preferences and suppressions, experience of implementing and managing projects, be numerate and pro-active, have professional approach and excellent attention to detail.

Please note, that you will need to be a driver with access to vehicle for work purposes (mileage will be paid).

At Arthur Rank Hospice we value our staff and offer a range of benefits: Personal Pension Plan (with ability to retain membership of NHS Pension Scheme subject to qualifying criteria), Employee Assistance Programme, Cycle to Work Scheme, Study leave, Lease cars (eligibility criteria applies), generous holiday entitlement, Staff Survey and staff Forum, access to Occupational Health Services, flexible working, ongoing training, Payroll Giving option, Group Life Assurance, Long Service Awards and staff discounts to our in-house Bistro and Salon HD.

Closing Date: 30th December 2019
Interviews: 6th or 8th January 2020


If you would like to find out more about this position, please click the button to be directed to our website where you can complete your application for this position.

Unfortunately, only short-listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. 

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

No agencies please. 

Posted on: 02 December 2019
Closed date: 30 December 2019
Job ref: 154974_ARH
Tags: Communications, PR, Fundraising