Front of house Coordinator - Fixed Term (12 Months)

Who we are:

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfill potential; we help make it happen.

About the Job:

Working within the Central Services team, the Front of House Coordinator (FoHC) plays an essential role in supporting the smooth-running and operational effectiveness of the Students’ Union (SU) and its Front of House.

The FoHC is responsible for coordinating an effective, professional, and welcoming SU front desk service with opportunities to interact directly with students, UAL and SU staff and external organisations. The FoHC assists the Central Services Manager in managing SU physical and digital spaces across the UAL campus network and the SU's retail and merchandising offer and operation and provides executive support to the Senior Leadership Team.

Alongside this, the FoHC delivers administration and operational support to the SU and assists with the maintenance and health and safety aspects of the SU office.

Who we are looking for:

You will be somebody who is organised, and diligent and can demonstrate attention to detail with general administrative and coordination duties. You will also be somebody who is looking to develop personally and professionally in a progressive organisation committed to equity, ending social injustice, and positively impacting the experience of our students.

We are looking for somebody who can contribute the following skills and knowledge for 12 months with the possibility of extending to a permanent role:

1. Is passionate about consistently delivering excellent customer service
2. Has an outstanding eye for detail
3. Has great organisational skills
4. Has great communication skills
5. Is able to work independently, as well as part of a team building strong relationships with multiple stakeholders
6. Demonstrates initiative and flexibility in their approach to work
7. Is able to maintain confidentiality and a discreet handling of sensitive information.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

Benefits and Perks

In return for your passion and experience, we offer:

- a summer 4-day working week (June – July 2023) We have been trialling the 4-day working week and we are giving it another go this summer before we decide if this should be a permanent benefit for our staff.
- Generous holiday entitlement (up to 39 days)
- 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
- A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
- A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
- Birthday Leave
- 2 days of Volunteering Leave
- Religious Festival Leave (up to 2 days)
- Cycle to Work scheme, enabling significant savings on bicycle purchase
- Flexible/ hybrid working arrangements
- Access to UAL staff training courses
- NUS card discount
- Enhanced maternity leave
- Family-friendly employer
- Interest-free travel loan
- Access to an Employee Assistance Programme (EAP) offering free and totally confidential support on a range of topics, including coaching, wellbeing, legal and financial advice

How we recruit

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:

Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for an interview.

Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Please note: in order to be considered, you must have the right to work in the UK or a valid work permit/visa and a National Insurance number.

Job application timeline

Closing date: 26/11/2023
Intended Interview date: w/c 11th December 2023

Location: London (Hybrid)
Contract type: Fixed Term Contract
Hours: 35 hours a week
Salary: £31,105.41

REF-209720