City of London, Not Specified (On-site)
£37500 per year
Job description

We are working with a wonderful charity to recruit their next Supporter Care Manager, the successful candidate will line manage a small team, leading and motivating to deliver excellent support care. You will have a natural interest in data and be able to liaise with technical and non-technical teams.

Main duties:
Line manage and develop a team of officers
Coordinate and manage workload flows
Monitor and maintain quality of service
Manage complaints or complex queries
Overview supporter experience and journey
Managing third party suppliers

You will have:
Previous line management and development experience
Supporter journey and stewardship skills, are desirable
Excellent communication and negotiation skills

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Posted on: 25 January 2022
Closed date: 24 February 2022 at 08:03
Job ref: MP89640CT2038-b
Tags: Fundraising, Management