Bristol, Bristol City
£30,900 per year
Permanent, Full-time
Job description

Head of Operations


Organisation: Babbasa

Job Title:  Head of Operations

Hours: 35 hours a week - open to job share and part-time

Salary: Starting £30,900 (potential salary upto £35,000 upon completion of probation and dependent on experience)

Start Date: Immediate

Deadline: Please apply as soon as possible as the vacancy will close dependent on suitable applicants

Employment term: Permanent

Location: Bristol-based at Babbasa Hub, Backfields House, Upper York Street, St Pauls, Bristol BS2 8QJ with some remote working.

About Babbasa 

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.


Babbasa supports low-income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.


Job Purpose

The role of Babbasa’s Head of Operations is to ensure efficient and effective management of organisational resources, systems and processes that enable Babbasa to provide a great experience for staff, young people and other stakeholders and to achieve greatest impact in our mission. You will play a vital part in achieving this purpose by leading on Babbasa’s financial administration, facilities and information management. The Operations Manager will also lead the Operations Team and manage relationships with external suppliers of financial, legal, HR and ICT ensuring compliance with relevant law and regulation (including Health & Safety and GDPR). This role is a member of Babbasa’s Senior Leadership Team. 


Core Responsibilities

Financial Management

  • Provide effective financial management and control of bank accounts, accounting systems and records of the organisation using the SAGE finance system

  • Implement and maintain accounting policies, procedures and systems necessary to provide high quality financial support to the organisation (working with external advisors, Babbasa Finance Non-Executive Director and Auditor)

  • Develop and monitor annual budgets, produce monthly financial reports from the SAGE system and ensure accurate management accounts

  • Manage the organisation’s payroll (with external support)

  • Advise and support the development of project budgets and ensure all project, programme and service budgets are monitored accurately and spent in line with grant  agreements

  • Develop colleagues’ understanding of finances to embed a culture of financial accountability across the organisation


Information Management and ICT

  • Liaise with relevant team leads to ensure that agreed management reports are completed within set timelines

  • Ensure quality assurance systems are in place across the organisation

  • Lead on embedding information management policy and practices e.g GDPR-compliant data security and information retention across the Babbasa systems and team

  • Commission and/or manage relationships with external legal and ICT suppliers for service support and software systems including the CRM, Google Space for Business and other contractual agreements

  • Work with Operations Team and managers to ensure the effective management of ICT hardware, systems, usage and maintenance


Human Resources

  • Work with our external supplier to implement and lead the organisation’s HR policies and processes, that ensure compliance with employment law, contractual matters and create a fair and transparent framework for staff to achieve Babbasa’s goals in line with Babbasa Values and Manifesto

  • Working with the CEO and managers, ensure appropriate staffing capacity and capability through effective management of staff and volunteer recruitment, induction, development and progression, pay review and reward

  • Provide leadership in implementing and embedding the Babbasa Manifesto that sets expectations of Babbasa people in line with our core values of Imagination, Determination and Kindness


Health, Safety and Facilities Management

  • Ensure safe and accessible arrangements and procedures for day-to-day use of the Babbasa Hub including undertaking health & safety risk assessments, checks, and overseeing duty management rotas

  • Lead relationships with the Landlord (Emmaus), sub-licensees and external pro bono venue providers

  • Manage ongoing improvement of the Babbasa hub as a positive working environment including maximising opportunities for income generation


Leadership and Team management

  • As a member of Babbasa’s Senior Leadership Team, be accountable for delivery of key aspects of the organisational business plan and work collaboratively to increase Babbasa’s impact in line with the organisation’s mission

  • Role model the values and behaviours of Babbasa’s Manifesto

  • Provide direct leadership, management and supervision for up to 5 people (including Operations Assistant and Operations Associate) and other members of the Babbasa team as may be required

  • Identify, mitigate and manage key organisational risks, ensuring the Senior Leadership Team and Babbasa’s Board are notified and briefed through Babbasa’s risk register and procedures


Person Specification

You are financially literate – You may have a finance or accountancy qualification, be part-qualified or  have experience to this level. You understand SORP accounting rules and have applied them previously and have a track-record of financial management experience. You are highly numerate and have an analytic approach to your work. You are able to train and explain finance to non-finance team members.


You have a good understanding of Operations – Able to manage people, teams, and coordinate external consultant contracts. Can conduct IT projects from beginning to end, independently, with a variety of stakeholders. General understanding of HR, GDPR and H&S processes. Ideally you have experience of managing and developing staff. 


Working with others - You proactively identify business needs, scope and plan minor and major projects to address them, and successfully drive the project to completion, involving and engaging colleagues appropriately throughout. You develop and maintain excellent working relationships with formal and informal stakeholders at every level – with the young people on our programmes, with staff in each department, with our external consultants, with our Board and with others. You build trust and can stand in the shoes of others. 


Organised - You are well-organised and have good attention to detail. By doing so, you manage your own time well and respect the time of others. You juggle multiple deadlines and have a track-record of balancing multiple tasks and responsibilities. You are meticulous and able to prioritise conflicting needs. Effective and efficient – You are constantly reflecting on working practices and improving where necessary. A completer-finisher - you are able to work to deadlines, take initiative and are proactive in your approach to work. You create change that benefits all and is aligned with organisational strategy. Problem solving – You are able to problem solve in a complex and rapidly changing environment. Personal resilience and have the ability to stay focused in a rapidly changing environment. 


IT knowledge – You have sufficient  IT know-how to support strategy, troubleshooting, dealing with suppliers and administration of our CRM system. Ideally, you are able to use excel to a high level, including pivot tables and charts to create user-friendly reports.


You’re aligned with our mission - You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people with specific reference to their leadership and employability experiences. You believe that, with the right support, everyone has potential to achieve excellence, whatever that means for them.


Incentives and Benefits

Opportunity to: 

  • Live and work in Bristol - a buzzing multicultural city of 460,000 people, speaking 91 languages. An economic powerhouse of the Southwest, voted the kindest city in UK; European Green City (2017); best culinary destination (2019) and happiest city to work in the UK (Guardian, 2016)  

  • Build your leadership and enterprise skills in a safe working environment

  • Be part of building an innovative, Queen’s Award For Enterprise (Social Mobility) winning, organisation

  • Be part of transforming the lives of low-income and ethnic minority young people in Bristol, to help directly address the city’s stark ethnic inequalities and of a welcoming and supportive team



  • 31 days annual leave (including bank holidays)

  • 3% employer pension contribution

  • Access to flexi-working arrangements




More about Babbasa Community Interest Company

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise... Read more

Posted on: 24 November 2021
Closed date: 24 December 2021
Tags: Management, Operations

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