£30,179 - £33,728 per year
Permanent, Full-time
Job description

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation supporting current and former bank workers and their families in the UK. We offer independent advice and guidance, as well as practical or financial support to help people manage their health and wellbeing. With a community of approximately 1.8 million people in the UK, each year we help increasing numbers of people manage their mental, financial, and physical wellbeing. Last year, we supported over 3,700 clients, an increase of over 30% on the previous year.

About the role

You will work hand in hand with each referred client, conducting an initial in-depth face-to-face or telephone assessment of need, providing expert advice, guidance, advocacy and case management to assist people in solving or managing a variety of problems, and / or crisis, which occur in their lives.

To monitor and manage a complex caseload of clients, showing progress through BWC client service offer and closing cases once the presenting issues have been managed.

About you

You will have significant experience of dealing with people in distress or in crisis situations, living with a disability or long-term health condition acting with integrity and fairness while providing practical, long-term solutions.

You will have experience of managing clients to a high standard with excellent customer service skills. 

What we offer

In return you will receive a competitive salary, along with a range of benefits, which include:

  • 28 days holiday plus statutory bank holidays
  • Up to 13% employer contribution to BWC’s pension scheme
  • Group Life Cover (three times annual salary)
  • Season Ticket Loan (upon successful completion of probation)
  • Employee Assistance Programme

How to apply

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification.

For more information about the Bank Workers Charity, please visit our website. 

Closing Date: Monday 1st August 2022, 9.00am. 

At BWC, we are committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 




Refreshed on: 22 July 2022
Closed date: 01 August 2022 at 09:00
Tags: Social Care/Development, Care Management

The client requests no contact from agencies or media sales.