A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or autism to promote their independence and wellbeing.
A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.
A Working for You Advisor is responsible for maintaining good working practice within the team.
- To update and agree in writing with service users the relevant action plans and assessments
- To record and update significant and relevant information on individual service users’ records including use of our cloud based case management database
- To liaise with relevant staff regarding the completion of all necessary paperwork
- To write letters and reports as and when required
- Liaise with other agencies and organisations
- Contribute to the Performance Management reports
The main areas of responsibilities of the post are:
Advice and Information
- To provide information advice and guidance to the people using Working for You
- To plan and implement appropriate support and action plans to meet the needs of the service users
- To maintain contact with specified service users as agreed, and explain service users’ responsibility to provide necessary information needed to provide the service
- To compile necessary reports with service users
- To keep knowledge on benefits and services current
- To ensure that the database is kept up to date
- To attend and participate in service user's meetings, keep accurate records and follow agreed action plans
- To maintain constructive working relationships with the service users to promote their welfare and development
- To maintain constructive relationships with colleagues, families, and members of Barnet Mencap and other professional agencies to promote the welfare and development of the service users
- To assist service users in communication with benefit offices, job applications, social workers and others as relevant
- To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the service users where necessary.
- To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working knowledge of present day legislation, approaches and interventions.
- To undertake any other duties that may be necessary as part of the Working for You Worker role
- To participate in regular supervision and appraisal meetings with the Manager
- Ensure that Health and Safety policies and procedures are maintained at all times
- To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
- To carry out Health and Safety requirements at the direction of the Management Team
- Actively promote equal opportunities policies and anti-discriminatory practices at all times
- To be aware of the diversity of people who use our service and to be culturally sensitive
PROMOTION OF SERVICE
It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.
The duties and responsibilities of this post may change over a period of time. Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post at the appropriate grade.