£28,710- £30,486 (dependant on experience) (Full time – permanent)
Permanent, Full-time
Job description

Helpline Manager


Beat is recruiting a Helpline Manager to ensure that Beat’s Helpline services are delivered effectively, supporting as many people as possible.


£28,710- £30,486 (dependant on experience) (Full time – permanent)

25/03/21 9am

Beat’s Helpline Manager will be responsible for the delivery of its multi-channel support Helpline services. Support to those with an eating disorder and their friends, family and loved ones is currently provided across webchat, telephone, email, and social media. The team also facilitate daily online support groups.


Helpline services are now open from 9am- 8pm each weekday, and 4pm- 8pm weekends and bank holidays with the team working up until 8:30pm to ensure that the staff are appropriately debriefed and the end of each shift.


Beat’s Services team has significantly expanded over the past year, with over twice as many people as the previous year now contacting for advice and support. New specialist services have been developed and the Helpline Manger will work closely with the Services Manager to ensure that these new services are signposted to by the helpline team.

To apply, please download and complete the application form from the Beat website. Completed application forms should be uploaded via the website by 9am on Thursday 25th March 2021. Applications sent after this date will not be accepted.

Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on 26th March 2021 with interviews taking place on 6th April over Microsoft Teams/Zoom.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)


More about BEAT (Beating Eating Disorders)
BEAT (Beating Eating Disorders)


Our mission

Beat is the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders... Read more

Refreshed on: 14 March 2021
Closed date: 25 March 2021
Tags: Management, Support Worker