Job description

Are you passionate about supporting people? Do you want to make a difference for people affected by eating disorders? Are you looking to enhance your skills and empower people to get the support that they deserve? Beat exists to end the pain and suffering of Eating Disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered. We are currently hiring for Digital Helpline Volunteers to help us to achieve our mission.

Digital Helpline Volunteers are a national team of volunteers who assist our Helpline by offering support to sufferers and parents/carers/partners/friends of sufferers of eating disorders such as Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, ARFID and OSFED. Helping people of all ages and backgrounds, you will be responding to emails from service users, web chats, and facilitating our nightly online support groups.

In return for your time you’ll:

  • Enjoy being part of a growing volunteer community.
  • Receive monthly supervision from a dedicated coach.
  • Have access to tailored development training as well as induction training, training around different types of eating disorders and safeguarding training.
  • Learn communication and problem solving skills.
  • Be able to enhance your CV and widen job prospects, especially within the Psychology and Social Sciences field.
  • Have a real positive impact on people’s lives.
  • Volunteer from the comfort of your own home. This opportunity is remote, so you can choose your regular 2-hour shift each week and log on from home.

Recruitment Process

Please follow the link to the application on our website, and fill out the application form. Applications via email will not be accepted.

We are now recruiting every 3 months for digital volunteers in the months of March, June, September and December. If you apply during the month of recruitment then you will hear back at the end of that month. However, if you apply after that month, you will be added to the next batch of applications and hear by the end of the next recruitment month.

We will review all new volunteer applications during the recruitment months of March, June, September and December, and you will be notified via email if you will progress to the next stage by the end of that month.

If you are successful, you will be invited to an interview via a web conferencing platform.

After passing the interview stage, and giving receipt of satisfactory references, you will be invited to induction training via a web conferencing platform which will be held over four 90-minute training sessions. After attending all of these sessions, and completing a small task to demonstrate the skills learnt in training, you will be able to begin your volunteering journey with Beat.


We welcome applications from people with experience of eating disorders either through a personal experience, as a parent/carer or professionally. If you have personal experience of eating disorders, we ask you to meet our recovery criteria in order to safeguard your own wellbeing. We ask that you are recovered, have not displayed any symptoms of eating distress, nor received any treatment, therapy or counselling for eating issues for a minimum period of two years.

Applications and Information

Applicants do not need any prior experience of volunteering or working with those with eating disorders.

Beat is firmly committed to diversity in all areas of our work. We are dedicated to developing and maintaining an organisation in which differing ideas, abilities, backgrounds and needs are fostered and valued, and those with diverse backgrounds and experiences can participate and contribute.

We value all volunteers and celebrate their diverse and unique identity and background, including (but not exclusively) religious belief, social background, ethnic and national origin, gender, sexual orientation, disability or age. We will regularly evaluate and monitor our progress towards diversity.

Posted on: 16 September 2019
Closed date: 15 December 2019
Tags: Advice, Information, Digital