Helpline Advisor

Posted by Beat

Helpline Advisor

Warrington, Cheshire Check commute

£20040 per annum

Permanent, Full-time

ACGWX2309/GW-RD-CC

Job Description

Helpline Advisor
Birchwood, Warrington, Lancashire
£20,040

Summary

Work as part of Beat’s services team giving advice, information and support to people experiencing eating disorders and their friends, family and supporters.

Our Helpline team is available 365 days of the year. The role will be varied responding to contacts through all channels including webchat, telephone, email and online peer support groups.

Helpline Advisors receive training every month and regular internal, external supervision and coaching.

Description

Beat are currently recruiting for a number of posts across the Support Services team. This is a new full-time role created to support our Helpline team in answering the increase in contacts across all channels which include telephone, webchat, email, online peer support groups and support through social media.

Beat are always developing and introducing new services and are soon to be launching a pilot to provide a self-help service to those with binge eating disorder, a self- referral telephone helpline and are also exploring and planning international collaboration with other world- wide eating disorder charities.

If you enjoy working in a varied, fast paced and want to help Beat support those with eating disorders and the ones that support them then please consider applying for this role.

Application Information

For an application pack and information on how to apply please select the apply button shown to be taken to our website. Completed application forms should be uploaded via the form on this page by 10am on Monday 23rd September 2019

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Friday 27th September 2019 interviews will take place on 1st & 2nd October 2019.

If you have not heard from us by this closing date, then please assume that your application has not been successful.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

To apply for the role of Helpline Advisor, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Helpline Advisor, Support Line Advisor, Helpline Support Advisor, Customer Service Executive, Customer Services Representative, Healthcare Advisor, Call Centre Agent.

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