Warrington, Warrington
£19,170 per annum
Permanent, Full-time
Job description

Services Support Officer
Warrington, Cheshire
£19,170 per annum


Beat are currently recruiting for a Services Support Officer to join us. This is a new full time role created to support our Helpline team in answering the increase in contacts across all channels which include telephone, webchat, email, online peer support groups and support through social media.

Beat are always developing and introducing new services and are soon to be launching a pilot to provide a self-help service to those with binge eating disorders, a self-referral telephone helpline and are also exploring and planning international collaboration with other world-wide eating disorder charities.

If you enjoy working in a varied, fast paced environment and want to help Beat support those with eating disorders and the ones that support them, then please consider applying for this role. 


Beat is looking for a Services Support Officer to support the team in responding to the increasing demand from those affected by eating disorders. Officers will work closely alongside the Sessional Advisors based from home, digital helpline volunteers and also Helpline Team Leaders and Advisors.

The role is likely to be busy and varied and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat and facilitating daily online peer support groups. 

The Services Support Officer will also provide administration support for Beat’s peer support programme, Echo. This will include promoting the service, monitoring inboxes and co-ordinating weekly calls between volunteers and service users. 

Application Information

To apply, please select the apply button shown to download and complete the application. Completed application forms should be uploaded by 10am on Monday 23rd September 2019.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact us before applying. Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Tuesday 24th September 2019 interviews will take place on 30th September & 1st October 2019.

If you have not heard from us by this closing date, then please assume that your application has not been successful.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Services Support Officer, Helpline Support Advisor, Support Advisor, Helpline Support Officer, Service Support Advisor, Customer Service Advisor, Healthcare Advisor, Healthcare Support Advisor, Charity. 

Posted on: 11 September 2019
Closed date: 11 October 2019
Job ref: HKUDG2309/GW-RD-CC
Tags: Social Care/Development, Social Work